Sushena

[Sushena @SushenaSharma]

@malindoair @malindior I’ve raised multiple tickets and emailed and called and pinged on Instagram and tried everywhere - but no response! You’ve lost 14 days worth of my luggage and have said nothing in 12 hours! #batikairfailure #lostbaggage #batikair

[Sushena @SushenaSharma]

@malindoair I landed in Perth on Flight OD 191 and my baggage has been missing for 12+ hours. No response from your team despite multiple attempts. This is unacceptable; please respond urgently #BatikAir #lostbaggage #Customerservicefail

[Sushena @SushenaSharma]

@AkasaAir Yes! Have spoken in detail with your CS team. It has been an upsetting ordeal but hoping that the new learnings lead to smoother experiences ahead!

[Sushena @SushenaSharma]

@AkasaAir Nobody from your staff is at arrivals and nobody knows where my pet is. Have you lost my pet? I’ve been to information and to baggage service and claims and begged every staff person on ground - complete silence and invisibility from @AkasaAir

[Sushena @SushenaSharma]

@AkasaAir I have still received no call back or response over email. You have purposely kept your pet booking department unreachable so as to control the number of bookings. As one of 2 airlines that provides this service, you are clearly taking advantage of pet owners lack of options.

[Sushena @SushenaSharma]

@AkasaAir has proved to be worst airline for travelling with pets. They’ll make you buy the specific carrier and reject it in spite of providing all proofs. Then they endlessly put you on a “we’ll arrange a call back” cycle so that you cannot talk to anyone @
& miss your booking.