Sushmitha Shetty

a tumble of knick knacks- perpetually unsure of who i am in life, but very sure of what im doing right now.. :D

[Sushmitha Shetty @Sushmitha_S]

@JioCare @reliancejio @jio_fiber
My internet connectn is down since 2 days. 1st service request was attended to, connectn active for few hours. Again went down last night, raised another service request. Service agent not coming, not responding either anymore. #MaladWest

[Sushmitha Shetty @Sushmitha_S]

@SwiggyCares @SwiggyCares I have already mailed your customer support email id with all details 3 days back, no response yet.

[Sushmitha Shetty @Sushmitha_S]

@SwiggyCares Your customr care cheated. Promised a coupon applicable post delivery to compensate extremely long wait time. Disappeared once order was completed. No coupon reflecting anywhere. Find pix of chat attached
Order no. 239108068019968
Maild customer care too- no reply.

[Sushmitha Shetty @Sushmitha_S]

@AirIndiaX Thank you for your response! I really hope u take this feedback positively and make this easier for all passengers asap.

Kindly send me a revised mail at my registered email id with the afore discussed special services details mentioned plz.

[Sushmitha Shetty @Sushmitha_S]

@AirIndiaX @airindia Why is booking a wheelchair on your flights such a difficult process compared to other airlines?? All one has to do with other airlines is request one at a dedicated click on a site. U don't even have AI support for this. Customer care number??

[Sushmitha Shetty @Sushmitha_S]

@AirIndiaX @airindia Perfunctory auto reply to my prev tweet given- asking me to DM details/ issues so as to resolve them.
No response post that from either handle.

EVERY INDIAN AIRLINE SPECIALIZES IN ONE OR ANOTHER ISSUE.

@DGCAIndia @AirSewaIndia @airsewa_MoCA @MoCA_GoI

[Sushmitha Shetty @Sushmitha_S]

@AirIndiaX Shared details @airindia DM first.
Shared again now @AirIndiaX

[Sushmitha Shetty @Sushmitha_S]

@AirIndiaX I have already shared my details and the issue. No response yet

[Sushmitha Shetty @Sushmitha_S]

@airindia Have DMed you the issue and the details.
However, not every person will reach out like this- it's cumbersome.
Don't you think you should check for yourself how easy almost all other airlines have made it for passengers?

[Sushmitha Shetty @Sushmitha_S]

Perfunctory call frm an Indigo rep upon seeing my tweet. Sayng that they will check on what's the issue @ the airport & get back to me.
The entire day's gone by, they are yet to 'GET BACK'
My mother aged 66 yrs & my 73 yr old father on a wheelchair had a most harrowing time at T2

[Sushmitha Shetty @Sushmitha_S]

@IndiGo6E @DGCAIndia @MoCA_GoI
Plz read previous tweet & continuatn in Commnts. Absolute disaster in Indigo airlines mngmnt - while bookng & at T2 airport. Not the 1st time!
Fares mismanagemnt, check-in chaos, personnel at airport running like headless chickens is the new normal!

[Sushmitha Shetty @Sushmitha_S]

Subsequently spoke with Eksai, 1st bot, then human agnt. No use. Told me to mail custmr service & wait despite urgency. Maild CS- 2 days kept followng up only to be told that nothing can b done, 6E wasnt bookd (no attentn paid to my ticket which said it was). Paid all ovr again.

[Sushmitha Shetty @Sushmitha_S]

@IndiGo6E My parents- both Senior Citizens (Dad requiring wheelchair) had the worst experience 2day @ check-in. Long queues apart- they were shuntd counter-2-counter, eithr bcz of system failure/ baggage weighing issues/ wheelchair issues. No personnel to help! Why such chaos?!

[Sushmitha Shetty @Sushmitha_S]

Not evn the 1st problm. While bookng tickets, XYZ fare was shown. I added 6E eat and seat @799/- p.p. Fare reflected the increase, I paid the entire booking amnt + this addtnl fare. The ticket sent also showed 6E. Howevr during webcheckin same didn't reflect.

[Sushmitha Shetty @Sushmitha_S]

@IndiGo6E Flight 6E673
12th May BOM-IXE 12:30-14:00
PNR V9IWGZ
Passengers: Mr & Mrs. Shetty

[Sushmitha Shetty @Sushmitha_S]

@help_delhivery AWB # 2827779497691

My Complaint Ref No: J1768807970449220

There is absolutely no access to any support on your app chat, no agent calling back. Only standard updates each day that it will be picked up 'today'. One agent even assured he's on the way to pick up, but did not.

[Sushmitha Shetty @Sushmitha_S]

@delhivery
@help_delhivery I booked a delivery pickup on 17th Jan 2026, was infrmd tht delivery will be done by 21st Jan 2026
Post that I have been constantly following up with your customer support on the app & have been promisd each day that pickup will be done 'today'.
TBC..

[Sushmitha Shetty @Sushmitha_S]

and now is not accessible by phone. Nor is your helpline accessible even when I'm calling from my registered number, adding to which even the option to chat with an agent is not available now.

[Sushmitha Shetty @Sushmitha_S]

However today is one day past my supposed delivery date, instead of that even my pickup isn't done yet.
An agent was again appointed today who I kept talking with all day, who kept saying i'll go after a while OR I'm on the way now etc etc. He never arrived for the pickup.. TBC..

[Sushmitha Shetty @Sushmitha_S]

@airindia Please also read the 'once there's part of my tweet. This has already happened to me once when I was there 2 hrs prior to the check in- for which you'll did give me a later flight.
Point is- why is the web check-in option always unavailable/not working?

[Sushmitha Shetty @Sushmitha_S]

@airindia What's with ur check-in glitches? Ur site always says- 'sorry we cannot web check in you right now, plz report to the airline gate'
Once there, there's always chaos with you guys overbooking/ urging ppl to give up their seats.
AI 2660 (29th Nov 2024)
@AAI_Official