Suzana Lay

Just here for the LOLs

[Suzana Lay @SuzanaLay]

@klm U failed to deliver my luggage the whole 4 days I was in Vegas. Now I’m back in London u deliver my bag to the hotel I checked out of on Sunday? I’ve updated my details every day and now this. U are truly a pile of shit. For the love of god, can A REAL PERSON sort this out?!

[Suzana Lay @SuzanaLay]

@KLM How are you going to do that without my passport name, file reference number or baggage tag number? At this point I would like to stop having to deal with KLM asap so please just provide me with the paperwork I need.

[Suzana Lay @SuzanaLay]

@KLM What I would’ve like for Mother’s Day @KLM @KLM_US is MY LUGGAGE BACK! It’s been 4 weeks now so at least acknowledge you’ve lost it so I can claim insurance and be done with your forever #klmscam #lostluggage

[Suzana Lay @SuzanaLay]

@KLM I won’t hold my breath. I called @KLM_US on Friday and I’m waiting for my luggage to be declared officially lost on 28/5 by which time it will have been 3 weeks since you lost it. I’ve lost hours of my life on hold. Will you compensate me for my time as well?

[Suzana Lay @SuzanaLay]

56min on hold and I’ve finally gotten through to someone @KLM I feel sorry for your phone operators who have to deal with the consequences of your bad management and negligence. Why is it now taking >5min to check my file? Still on hold… 🤯 #lostluggage #KLMScam

[Suzana Lay @SuzanaLay]

@KLM Earth to @KLM !!! Bag update???

[Suzana Lay @SuzanaLay]

@klm U failed to deliver my luggage the whole 4 days I was in Vegas. Now I’m back in London u deliver my bag to the hotel I checked out of on Sunday? I’ve updated my details every day and now this. U are truly a pile of shit. For the love of god, can A REAL PERSON sort this out?!

[Suzana Lay @SuzanaLay]

@KLM I don’t need regret. I need action. I needed action SEVEN days ago.

[Suzana Lay @SuzanaLay]

@KLM A pretty picture and a vapid tweet are not going to hide the fact that your house is on fire. Give people their refunds, find our luggage and get your basic shit sorted please. We need answers, not more crap content! #lostluggage #KLMScam

[Suzana Lay @SuzanaLay]

@rafaellyra @KLM At least they’re consistent. Consistently shit.

[Suzana Lay @SuzanaLay]

@1of7million @KLM_US We were probably on the same flight last week in which case your bag may be in Atlanta, or Seattle, or the hotel you checked out of. Ours have been all three. Still no signs…

[Suzana Lay @SuzanaLay]

@1of7million @KLM Yes! The URL was not mobile friendly and wouldn’t let us input our address. Our friend literally called them every single day we were there to update our address because it needed constant monitoring!

[Suzana Lay @SuzanaLay]

@KLM I was on the phone for one hour. It’s nearly 1.30AM. My bag has been delivered to the hotel I checked out of on Sunday, in Vegas. Why?! I’ve been updating u with my details every single day. Someone needs to sort this shit out. Yesterday.

[Suzana Lay @SuzanaLay]

@KLM How about you focus on the basics first. Like FINDING MY LUGGAGE! It’s been ONE week. I’ve RETURNED from my holiday having never received my bags whilst I was on holiday. Your service, system and communication is beyond appalling. #klmscam #lostluggage

[Suzana Lay @SuzanaLay]

@KLM My first love is in the luggage you’ve lost. It’s been ONE week. I’ve RETURNED from my holiday having never received my bags whilst I was on holiday. Your service, system and communication is beyond appalling. #klmscam #lostluggage

[Suzana Lay @SuzanaLay]

@KLM How cool if you could FIND AND RETURN MY LUGGAGE! It’s been ONE week. I’ve RETURNED from my holiday having never received my bags whilst I was on holiday. Your service, system and communication is beyond appalling.

[Suzana Lay @SuzanaLay]

@KLM These words @klm: WHERE IS MY LUGGAGE? It’s been ONE week. I’ve RETURNED from my holiday having never received my bags whilst I was on holiday. Your service, system and communication is beyond appalling.

[Suzana Lay @SuzanaLay]

#klmscam #lostluggage #wherethefuckismyluggage #incompetentairline