Swadesic

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[Swadesic @SwadesicApp]

Real innovation has stopped happening in E-commerce. Now everything is "add VR, add visual search features, AI try on"—these ideas have an impact score of 1s and 2s out of 10.

Do you think your customers really care about them when they are looking to buy a product?

[Swadesic @SwadesicApp]

@iamreeemaa This happened more than once for us.

[Swadesic @SwadesicApp]

The amount of time & efforts spent by an average instagram & whatsapp seller for managing DMs is mind boggling & unhealthy. We should bring order into this chaos else their growth can't match their ambition.

[Swadesic @SwadesicApp]

@ThisMePaul @Pranshi7tech Is this how all the big marketplaces are?

[Swadesic @SwadesicApp]

@aamirdell @Pranshi7tech Very bad, it's common sense to check how the products are - pickup side or seller side.

[Swadesic @SwadesicApp]

@Pranshi7tech I've read through comments (about 50!), lots of interesting ideas. You've probably experienced this firsthand many times too. How do you think this issue gets solved? We're building a shopping social network for SMBs and their buyers and really want to fix this! 🤔💡 #Ideas

[Swadesic @SwadesicApp]

@Maveric61652636 @Pranshi7tech And that's not enough, the rating (score) with other seller reviews on customer previous purchases & returns should be visible to the seller when they receive order and they should have power to confirm or cancel the order. We implemented the latter, soon the former.

[Swadesic @SwadesicApp]

@manav666 @Pranshi7tech The platform can do it easily & long back if they ever had will to stop this.

[Swadesic @SwadesicApp]

@veeradutta_engg @Pranshi7tech Very interesting ideas. We built something like support score, a metric for buyers to support SMB based on their engagement, purchases from the businesses but a metric that is only tied to purchase and returns would be super apt mechanism for these fraud behaviour.

[Swadesic @SwadesicApp]

@AshuSharmaDelhi @Pranshi7tech

[Swadesic @SwadesicApp]

@ThisMePaul @Pranshi7tech But don't you had control on whether to accept return or hold refund in anyways in the platform you sold?

[Swadesic @SwadesicApp]

@aamirdell @Pranshi7tech But then, you can hold the refund to the buyer right?

[Swadesic @SwadesicApp]

@Final_world_ @Pranshi7tech Nope, not everyone.

[Swadesic @SwadesicApp]

@kartikasthana @Pranshi7tech Oh god, how are you tackling this?

[Swadesic @SwadesicApp]

Swadesic is now packed with so many new features like adding custom variants to your products, more personalized cover image to your stores, private mode for new stores so the buyers only see stores that are credible, more streamlined in-app messaging and many more..

[Swadesic @SwadesicApp]

@SwadesicApp

[Manoj Subramanyam🇮🇳 @manojsubramanym]

Next step in evolution of ecommerce is not in increasing the volume but quality of transactions. Businesses now lack quality of transaction & customer loyalty, not access to people. The biggest longer-term threat every business faces is commoditization not clearance of inventory.

[Swadesic @SwadesicApp]

#swadesicforsharing

[Swadesic @SwadesicApp]

Launching your online store? Start within your network. Encourage friends and family to support by making the first purchases and spreading the word. Our foundation is built on the support of those we know. #LaunchSmallBusiness #CommunitySupport #Swadesic

[Swadesic @SwadesicApp]

Boost your store's trust with 3 key strategies:
1. Clear policies easing the purchase decision
2. Show real customer reviews for credibility
3. Offer prompt, helpful customer support

Turn visitors into loyal customers with transparency & reliability. #eCommerce #CustomerTrust"

[Swadesic @SwadesicApp]

Prompt and helpful customer support:
- Your behavior with customer matters in these three phases.
-- Before the sale
-- During the sale
-- After the sale

- Any issue can be resolved with friendly and polite customer service.

[Swadesic @SwadesicApp]

Show real customer reviews:
- Encourage your customers to give a review on their profiles or at least privately.
- Showcase it to your audience with pride everywhere
- Key is not to hesitate, discussion will either give you a strong review or strong feedback to improve