Swapfiets

Swapfiets, the worry-free bike subscription.

🚲 Your own bike or ⚡️e-Bike
🛠️ Free check-ups & repairs
💙 Tried & tested by 1.1 million bike lovers

[Swapfiets @swapfiets]

@daddyslilgal17 Hi! Our subscriptions do have a one-month notice period, which is part of the terms agreed to when signing up. If anything about your cancellation or charges is unclear, our support team can take a closer look and help you out: https://t.co/aGlQh5jAso

[Swapfiets @swapfiets]

@allaroundmycat sorry for the silence, that’s frustrating. We work with fixed collection time slots and can’t guarantee an exact pick-up time via here. If you call our support team, they can check whether a more specific window is possible for you and help arrange the collection and next steps.

[Swapfiets @swapfiets]

@ChabotV Hi, onze excuses voor deze frustrerende situatie, zeker als lang lid. We begrijpen je frustratie volledig.

Zoals per e-mail uitgelegd, zijn dit kosten van de gemeente die we moeten doorberekenen. Dit kunnen we helaas niet veranderen. Stuur ons een DM als je nog vragen hebt.

[Swapfiets @swapfiets]

@ZagDaily @marcdevries @se1 @MyTransitLondon @cleanrider Thanks for the feature! 💙

[Swapfiets @swapfiets]

@Sabinevnq 💙🍂🚲

[Swapfiets @swapfiets]

@mcalderonbuono Hi Maximiliano, we're sorry to hear about this and understand your frustration. We can't find any recent communication with our support team from your side. Please reach out to us directly so we can take a closer look and help sort this out.

[Swapfiets @swapfiets]

@mahaveer0496 Hi Mahaveer, sorry for the confusion! Cancelations come with a 1-month notice period. If this runs over 2 calendar months, it will show up as 2 separate charges. If anything still looks off, please DM us so we can check it for you 💙

[Swapfiets @swapfiets]

@nenamewilldo Hi John,

I am not sure I follow, but in order to rent an e-bike you need to show a document that prooves your residency - that is the way it is set up at Swapfiets :-)

Have a good weekend !

[Swapfiets @swapfiets]

@Puppelzzz 😍🚲

[Swapfiets @swapfiets]

@mancainc Thank you for your message, Sorry for your
problem.. Please contact the customer service to solve it! Have a good day.

Best,
Team Swap

[Swapfiets @swapfiets]

@KevDeam Hey Kevin, you can always call our customer servcice! We can try and find a way to still make it possible to have your bike picked up!

[Swapfiets @swapfiets]

@_TimSmit Hi Tim thank you for your message! You are correct it is not possible to buy or sell those, if you have a frame number for us, we can check the status of the bike. Feel free to reach out to our customer service and send a picture.
Best,
Angie

[Swapfiets @swapfiets]

@martincpvalk Bedankt voor je bericht. Stuur ons even een mailtje of neem telefonisch contact met ons op. Dan zullen we samen kijken of er een oplossing is. Vervelend dat je onze service zo hebt ervaren.

Groet,
Team Swapfiets

[Swapfiets @swapfiets]

@nenamewilldo Hi John, we cannot track your bike’s location or see its location history. Tracking is only activated in cases of high outstanding debt or if the bike is reported missing.

If you require further assistance, please contact our customer service https://t.co/aGlQh5jAso

[Swapfiets @swapfiets]

@PimlicoPlumbers 🤩💙🙏

[Swapfiets @swapfiets]

@RampiniG Hi Gio! Really sorry to hear about this and we understand your frustration, typically in these cases we can arrange a payment plan through our finance department internally. All we need is an email requesting this in writing! All the best!

[Swapfiets @swapfiets]

@MannieQ Hey Stephanie!
We're sorry to hear that you've not been able to book an appointment. You don't need to fix the bike yourself - service is included in your subscription 😉
I would advise you to contact our customer service who will be able to help you book an appointment🚲