Swapnil Bawane

Keep it simple.

[Swapnil Bawane @SwapnilBawane]

@hotstar_helps Hi @hotstar_helps , I have replied to it, the replies from @JioCare are opposite to what you mention. Please check DM for more details.

[Swapnil Bawane @SwapnilBawane]

@hotstar_helps : Can you help me confirm if I have subscription registered at your end? I see it in Jio App but no in JioHotstar app. Please confirm if I have an active subscription.

[Swapnil Bawane @SwapnilBawane]

I shared my feedback on this:

[Swapnil Bawane @SwapnilBawane]

.@ICICIBank_Care Could you please share SMS of bank charges levied to senior citizen who hold regular savings account. An email is not how they understand your charges. Please sms & encourage them on how to avoid these charges for withdrawal & deposit of cash. Please implement..

[Swapnil Bawane @SwapnilBawane]

@ICICIBank_Care Hi @ICICIBank_Care, Please call back.

[Swapnil Bawane @SwapnilBawane]

.@ICICIBank_Care Could you please share SMS of bank charges levied to senior citizen who hold regular savings account. An email is not how they understand your charges. Please sms & encourage them on how to avoid these charges for withdrawal & deposit of cash. Please implement..

[Swapnil Bawane @SwapnilBawane]

Update on this.. Good to see ICICI Bank have at least taken steps towards betterment.

[Swapnil Bawane @SwapnilBawane]

.@ICICIBank_Care Hey ICICI bank it is so disappointing that your IVR is complex for senior citizens. Can you please have a simple IVR for senior citizens above 70 age. I am sure you have the data. Let them enter your required authentication & connect to a human in 1 step.

[Swapnil Bawane @SwapnilBawane]

@SadainShahid @JioCare @JioHotstar @hotstar_helps : I think this is a persistent issue with your backend. Pls ask your Engineering team to figure out a solution. It's locking out users who are on bundled Jio plans. I have been complaining since 3 days. It's not enough to know its active. I can't view anything !

[Swapnil Bawane @SwapnilBawane]

@mybmc BLO is not visiting door to door, asking to skip the top two sections of previous SIR & only fill section 3. He is present with some team at nearest garden / common area at present. I have kept all proofs ready if they visit.

[Swapnil Bawane @SwapnilBawane]

@JioCare @JioCare : I do not have any TV plan. I am trying to access content on Rs. 79 Jio Recharge plan associated JioHotstar benefit. But it is not linked to my @hotstar_helps JioHotstar account. Pls link my subscription to my account asap!

[Swapnil Bawane @SwapnilBawane]

@JioCare
you are wrong. There is no active subscription as you can in app. You are lying on the 79 Recharge. There is not benefit of JioHotstar. You also do not allow to talk to customer care.

[Swapnil Bawane @SwapnilBawane]

@JioCare @JioCare : Subscription might be active at your end. But @hotstar_helps JioHotstar is refusing it. They are saying I do not have any subscription and says I need to subscribe. This is 4th time I checked on my app. I cannot access any content on my registered no & mobile app!

[Swapnil Bawane @SwapnilBawane]

@JioCare What will it take for you to allow me to speak to a human? The IVR options do not allow to talk to a human and explain what happened . Today is the 3rd day of me trying to. Please stop showing on your website that Rs. 79 has a Hotstar subscription attached to it!

[Swapnil Bawane @SwapnilBawane]

@JioCare Hi @JioCare : Does that mean Rs. 79 recharge does not provide JioHotstar benefit ? Something is not adding up. You are saying I do not have a valid Hotstar plan. The recharge page says I should get one. Please clarify. You have not provided any access to JioHotstar even on mobile

[Swapnil Bawane @SwapnilBawane]

@JioCare Hi Neha this is not true. You can see it says "No Subscription" before login. Also it says "Subscribe" on login. If I am subscribed where is plan details ? Why can't I watch ?

[Swapnil Bawane @SwapnilBawane]

@hotstar_helps @JainishKum8521 @hotstar_helps : It seems this is an issue across many users. @JioCare : please check. JioHotstar does not help - simply points to contacting Jio Customer Care. I haven't seen any resolution for this. Jio also has stopped replying.

[Swapnil Bawane @SwapnilBawane]

@TechBushPro @JioHotstar I have a similar experience but mine was recharge linked benefit. Rs. 79 plan recharged but the benefits do not show up on JioHotstar app - it first said you do not have active subs?!! JioHotstar asked to contact JioCare. JioCare said resolved but nothing has changed.

[Swapnil Bawane @SwapnilBawane]

@JioCare Hi Ishveen, I have followed the steps but still cannot watch Hindi videos ? I understand this is a mobile plan? I see two subscription active in my Jio app but none in JioHotsar app ? It still asks to subscribe for Rs. 79/- ?

[Swapnil Bawane @SwapnilBawane]

@JioCare : Hi, I have a recharge plan with @JioHotstar benefits but JioHotstar app is not showing it in app / desktop website. Pls DM me to share details for my account to check and verify & resolve it.

[Swapnil Bawane @SwapnilBawane]

@JioCare I replied with details. Can you please check & help?

[Swapnil Bawane @SwapnilBawane]

@hotstar_helps I have sent you details via DM. Please check and reply.