@JioCare The prolonged disruption of a paid service is causing significant inconvenience. I request that this matter be treated with the highest priority and that the complaint not be closed until the issue has been fully resolved.
Dear @JioFiber@JioCare,
My Live TV+ service has been non-functional for days despite multiple complaints&follow-ups. I am unable to watch FIFA World Cup content. Kindly arrange replacement of STB
SR: SR000038MRRJ /SR000038IHUD
@JioCare Despite multiple follow-ups, I have not received any concrete resolution, and the Live TV+ application continues to remain inaccessible.
Based on the extensive troubleshooting already carried out, it appears that the Set-Top Box (STB) may be defective and requires replacement.
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