Switch2 Support

Help and support for residents using communal heating.
Customer Services Tel: [phone] Mon-Fri 08:00-18:00
Email: [email protected]

[Switch2 Support @Switch2support]

https://t.co/M2muOwRMuQ
The simplest way to manage your account online!
• Make payments
• View your most recent balance
• Manage your account details
• View and download your Switch2 bills
• All major credit and debit cards accepted

[Switch2 Support @Switch2support]

@helen_92x Please email [email protected] with your account number and home address. Thanks

[Switch2 Support @Switch2support]

https://t.co/M2muOwRMuQ will be unavailable for 30 minutes from 9.30am on 21st July 2021 for essential maintenance.
Customers needing to top-up urgently should use other available payment channels (telephone/app) or wait until the end of the maintenance period.

[Switch2 Support @Switch2support]

@damienclarkson Please email [email protected] to report any technical difficulties & to check your log in details. https://t.co/M2muOwRMuQ does not have any faults currently. We post maintenance periods as & when they happen. Thanks

[Switch2 Support @Switch2support]

https://t.co/M2muOwRMuQ
The simplest way to manage your account online!
• Make payments
• View your most recent balance
• Manage your account details
• View and download your Switch2 bills
• All major credit and debit cards accepted

[Switch2 Support @Switch2support]

https://t.co/M2muOwRMuQ will be unavailable for 15 minutes from 9am on 1st July 2021.
During this time a maintenance page will be displayed.
Customers needing to top-up urgently should use other available payment channels (telephone/app) or wait until the end of the maintenance.

[Switch2 Support @Switch2support]

Switch2 will be performing some essential maintenance work on Saturday 19th June 2021 between the hours of 09:00 - 17:00.
During this time G6 & Incontro payments can be made, but top-ups will not be received by the units until the end of the maintenance window.

[Switch2 Support @Switch2support]

#ToppingUp
◾️ Online using the https://t.co/M2muOwRMuQ portal
◾️ Visit any @PayPoint outlet
◾️ Telephone the automated payment line: 0333 313 9171
◾️ Download the Switch2 app, available from the @AppStore & @GooglePlay
Read more: https://t.co/0Dkjx3uFT1

[Switch2 Support @Switch2support]

Problem with your supply or heating system?
Visit our website for some handy hints and tips that may help you: https://t.co/Bk8FcP0IUP

[Switch2 Support @Switch2support]

@je55ejame5 Good morning, if you would like to discuss this further please contact our Customer Services team on 0333 321 2010 Mon-Fri 08:00-18:00 or email: [email protected] for assistance, as we don't have access to your account. Thank you

[Switch2 Support @Switch2support]

@lilmisstam2011 You're welcome

[Switch2 Support @Switch2support]

@Shansha55973020 Hi, thanks for your enquiry for further assistance please contact Customer Services Tel: [phone] Mon-Fri 08:00-18:00 or email [email protected] as we don't have access to account details, thank you!

[Switch2 Support @Switch2support]

@tlow86 @Switch2Energy Good morning, if you would like to discuss your account please contact our Customer Services team on 0333 321 2010 Mon-Fri 08:00-18:00 or email: [email protected] for assistance. Thank you

[Switch2 Support @Switch2support]

@GavinBowles_ Good morning Gavin, for any queries please contact our Customer Services team by telephone or email as this account is manned by the marketing department who do not have access to your account information. Kind regards

[Switch2 Support @Switch2support]

@marshallexi Thank you for flagging this, we're looking into it!🙂

[Switch2 Support @Switch2support]

@hazowun Thank you for bringing this to our attention. All our engineers are provided with PPE and they ARE required to wear these when attending residents' properties. We will immediately begin investigating this further. Sincere apologies.

[Switch2 Support @Switch2support]

During Christmas & New Year here are Switch2’s Customer Services opening hours, however in the event of an emergency please phone [phone] at any time 24/7, where our full out of hours support is available. Engineers will be on call throughout the festive period.

[Switch2 Support @Switch2support]

@jpotticary @ofgem If you have any specific questions regarding your account please contact our Customer Services team:
Tel: [phone]
Email: [email protected]
Kind regards

[Switch2 Support @Switch2support]

@jpotticary @ofgem We appreciate that changing suppliers isn’t an option for customers connected to Communal Networks; however, any reductions in the costs for the site, would result in a reduction of customers Tariffs.