Ashu Syal

Enjoys carbs, and walks with 🐕.

[Douglas Tr0n Soltys @tron]

This is wrong and does no service to Ontarians.

[Hussam W. Ayyad @hwayyad]

We ran Raya against thousands of real support tickets @TeammatesAI. Not demos; real conversations across voice, chat, and email.

97% response resolution accuracy. According to some of our customers, that's higher than trained human agents in certain categories.

Not because humans are bad at support. They're great at it. But your 40th password reset at 4pm on a Friday hits different than the first call at 9am. Consistency is where AI teammates pull ahead.

And here's the part that doesn't get talked about enough: the human agents don't get replaced. They get their jobs back. Complex escalations. Relationship-building. The work they were actually hired for.

The metric that makes a deployment stick isn't resolution time or CSAT. It's whether the humans on the team feel like their work got better, not just faster.

How are your support agents feeling about AI?
#AI #CustomerService #CustomerExperience #EnterpriseTech

[Douglas Tr0n Soltys @tron]

What’s in #Budget2025 for #cdntech? @betakit has the answers, with additional stories and reactions forthcoming. https://t.co/QedhkO5ZHI

[Ashu Syal @SyalAshutosh]

The City of Toronto’s Starter Company Plus Grant – Trade Accelerator Stream for selling abroad is now accepting applications. training + micro-grant of $5,000. The application window closes on Tuesday, July 29, at 4:29 p.m. https://t.co/aW4lNzzvPG

[Ashu Syal @SyalAshutosh]

Startup challenges shrank the sales cycle by months for some of my last startups! Happy to co-host one now with Dexterra Group, to make the passenger experience at Canada's Pearson Airport just a little bit better. Apply now!
#StartupCanada
#BuildInCanada
https://t.co/Gv1O4jdAP1

[Richa Syal @richa__syal]

What’s the point of banning greenwashing if big brands can just carry on?

Our investigation found major brands have continued to promote green claims, after being ruled “misleading” by the UK ad watchdog: https://t.co/zJC8Ghywtd

Out w/ @guardian today:
https://t.co/foXE2RPb0D

[Lab2Market @Lab2MarketCA]

#L2MSummit will be the place to experience Canada’s growing innovation spirit. Here’s why YOU need to attend📝

[Ashu Syal @SyalAshutosh]

@Momcozy4u what’s the best way to troubleshoot an M5 motor? We seem to be losing suction :(

[Ashu Syal @SyalAshutosh]

@henrythe9ths Would love to see more about MATs

[Mero @trymero]

Boost your commercial cleaning business with Mero – revolutionize inspections, quality control, and assurance processes while showcasing transparency to drive revenue! https://t.co/gQrIq5d7uF #inspections #qualityassurance #qualitycontrol

[Mero @trymero]

Cleaning teams are needing ways to differentiate now more than ever. Try Mero's Cleaning Validation solution today and improve your inspection and QA processes. https://t.co/lusTWJLh9E

[Pinch Financial @PinchFinancial]

At Pinch, we’re all about sharing the joy of home 🏠🎄
Wishing everyone a wonderful Holiday Season & a Happy New Year
#happyholidays #christmas #christmascookies #mortgage #homestory #home #canada #toronto #joyeuxnoël #merrychristmas #gingerbreadcookies #gingerbreadhouse

[Lab2Market @Lab2MarketCA]

📣 Join us for an info session to learn more about our upcoming Lab2Market Validate cohort!

This info session will cover the program details, expectations and application best practices.

🔗 Secure your spot: https://t.co/JDPPbiNa4Q

[University of Waterloo @UWaterloo]

#UWaterloo will become the first post-secondary institution in Canada to invest from its endowment into a venture capital (VC) fund launched by the team at @UWVelocity.

Full Story: https://t.co/uBG87uK1lV | #UWaterlooNews

[Lab2Market @Lab2MarketCA]

‼️ Applications for the national Lab2Market Validate Spring 2024 cohort are open ‼️

L2M Validate gives researchers the opportunity to critically test and evaluate their idea in the entrepreneurial landscape.

Learn more and apply: https://t.co/fLmwv9i1Fu

[Ashu Syal @SyalAshutosh]

"When I look an entrepreneur in the eyes and I try to make a case for only taking money from Canadian investors, I'd run out of things fairly quickly...We [as @RiSCCap] want to be the beacon to [these other partners]." -@spelton

[Ashu Syal @SyalAshutosh]

An audience member points out that Canada loses companies to the US, due to better funding opportunities. "While that is true, there are advantages of staying here in Canada as well... We need to inform our entrepreneurs of these opportunities". -@alroyalmeida #CanadaWorldStage

[Ashu Syal @SyalAshutosh]

Robbyn explains how moving beyond research papers and conferences also means making strides in the space of public policy and impact, recognizing that applied research doesn't necessarily need to lead to commercialization to make an impact. #impact #publicGood

[Ashu Syal @SyalAshutosh]

Here we go, the #fundingPanel has kicked off at @lab2marketca's inaugural #deeptechexpo, with @alroyalmeida from @UWVelocity's talking about #velocityFund, @spelton from @RiSCCap and our longtime supporters, Robbyn Plumb from @NSERC_CRSNG and Ridha Ben Mrad from @MitacsCanada.

[Ashu Syal @SyalAshutosh]

@TheHarryGandhi Robbyn and Ridha draw out a point about how moving beyond pure focus on research papers can create opportunity and excitement, shifting the focus in traditional academia.