Sydney Train User

Former rail employee saddened by the apathy and contempt from current bosses. I sometimes tweet helpful service updates for the people @TrainsInfo has blocked.

[Sydney Train User @SydneyRailUser]

I’ve been feeling so utterly awful for everyone caught up in @TrainsInfo chaos last week. I just want to things to get better, for everyone's sake.

Here’s a thread of thoughts from a former rail worker on what desperately needs to change at #SydneyTrains from the top down. (1/8)

[7NEWS Sydney @7NewsSydney]

Hundreds of train services across the Sydney rail network are expected to be cancelled this morning after a train derailed at Circular Quay. https://t.co/gHTqQspccH #SydneyTrains #7NEWS

[Sydney Train User @SydneyRailUser]

@paulbrown73au @TrainsInfo @TrainLinkNorth @TrainLinkWest @T1SydneyTrains @JodiMcKayMP @HowieCollins Suburban trains are almost always given priority over intercity runs.

[Sydney Train User @SydneyRailUser]

@AnyTripAU @TrainLinkNorth @wired0 @darkbluesun @DataTfNSW Thanks for investigating. This also shows up on TripView so it almost certainly an issue with the data feed rather than your app.

[Sydney Train User @SydneyRailUser]

@TrainLinkNorth @wired0 @darkbluesun

[Sydney Train User @SydneyRailUser]

@TrainLinkNorth @wired0 @darkbluesun The real-time data is quite unreliable this morning.

[Sydney Train User @SydneyRailUser]

@TrainLinkNorth @darkbluesun 05:02 from Newcastle is running almost 30 minutes late?

[Sydney Train User @SydneyRailUser]

@0sleep @TrainLinkNorth Currently no trains running between Gosford and Hornsby.

[Sydney Train User @SydneyRailUser]

@T1SydneyTrains @T9SydneyTrains @SydneyMetro How are Western Line services able to run as normal when they’re normally formed by North Shore services that are cancelled? Are they being diverted around the City Circle instead of going over the bridge?

[Sydney Train User @SydneyRailUser]

@TrainLinkNorth Why travel all the way back to Hornsby when buses are running north from Berowra?

[Sydney Train User @SydneyRailUser]

@TrainLinkNorth Some trains are still running past Hornsby to Berowra or Hawkesbury River.

[Sydney Train User @SydneyRailUser]

@HaydnMcD @TrainLinkNorth @T1SydneyTrains @AndrewConstance @GladysB I was once told their twitter team are actually part of the Marketing department and do not get customer service training.

[Sydney Train User @SydneyRailUser]

@Fleafi7 @T1SydneyTrains Ah yes. They loaded a complete incorrect message into the real time apps for these changes. The trains were never scheduled to stop at most of those stations. Effectively they only skipped St Leonards and Artarmon which is ridiculous.

[Sydney Train User @SydneyRailUser]

@Fleafi7 @T1SydneyTrains @TrainLinkNorth @T9SydneyTrains Strange. Did they enable the push button to open doors feature of the Oscar? Instead of automatically opening doors at every station and letting in smoke?

[Phil Massyn @massyn]

Hornsby station.... now where is my bus @TrainLinkNorth ?

[Sydney Train User @SydneyRailUser]

@T1SydneyTrains @honeybeeeee3 Trains are taking approximately 15-20 minutes longer than usual to travel between Wynyard and North Sydney.

[Sydney Train User @SydneyRailUser]

@TripView @AFLLab @T9SydneyTrains @T1SydneyTrains Thanks - these data issues seem to be happening quite a lot recently. You may need to build some data validation into the app with a warning that impossible data has been detected and not to blindly follow it!

[Shane Bazzi @shanebazzi]

wow, @T1SydneyTrains deleted this tweet. No explanation or apology though. Pathetic.

[Sydney Train User @SydneyRailUser]

@paulbrown73au @TrainsInfo @HowieCollins Their priority system is to further delay already late trains to ensure other trains stay on time. One very late train produces a better on time running metric than two slightly late trains. Even if the very late train is full and the on time train is empty.

[Sydney Train User @SydneyRailUser]

@T1SydneyTrains This also impacts Western Line services arriving into Central and some Northern Line services arriving into the city. To bypass the worst of the delays customers may like to change at Strathfield to an intercity/T9 train that arrives into Sydney Terminal. T2 is also an option.