Syl_Dza

[Syl_Dza @SylDza]

@etihad @EtihadHelp @EtihadPremium
I still haven’t heard back from Etihad regarding my complaint. The SLA was maximum of 22 days. How can I get this escalated?Clearly complaints team are not working. I need a email address, so I can escalate this.This is poor customer experience

[Syl_Dza @SylDza]

@EtihadHelp @etihad @EtihadPremium
I still haven’t heard back from Etihad regarding my complaint. The SLA was maximum of 22 days. How can I get this escalated? Clearly complaints team are not working. I need a email address, so I can escalate this. This is poor customer experience

[Syl_Dza @SylDza]

@etihad @EtihadHelp today is Day 22 since the complaint was raised. No response from Etihad yet, very disappointed with customer service at Etihad.

[Syl_Dza @SylDza]

@EtihadHelp It it going to be a month since I raised a complaint. Haven’t heard back anything yet and there was 21 days which of already way too long. When is Etihsd going to build some efficiencies and provide better customer experience?

[Syl_Dza @SylDza]

@etihad @AirFranceKLM @EtihadHelp Could you please look into your customer service experience. I’m sorry to say it is pathetic. This is the second time I am dealing with your customer experience and nothing has changed.

[Syl_Dza @SylDza]

@EtihadHelp You are past your own SLA you all set. Is there any accountability at all?

[Syl_Dza @SylDza]

@etihad I deleted the post as I can’t remove the case number. Please look into the issue.

[Syl_Dza @SylDza]

@EtihadHelp @etihad

What is the latest update on EY12A scheduled departure 21:00 - 27 July?

I have over one hour commute to the airport.

[Syl_Dza @SylDza]

@EtihadHelp What is the latest update on EY12A scheduled departure 21:00 - 27 July?

I have over one hour commute to the airport.

[Syl_Dza @SylDza]

@EtihadHelp @etihad EY12 scheduled to fly on July 26 at 9:30 am was delayed. It is over 26 hours now and communication since last night is estimated departure at 9pm 27th July and I have accepted the new booking.

1) is this confirmed?

[Syl_Dza @SylDza]

@EtihadHelp Please read and re-read my messages before sending vague responses. It appears like you are pushing this to be someone else’s problem

[Syl_Dza @SylDza]

@EtihadHelp Reply to my DM

[Syl_Dza @SylDza]

We were told it will be tomorrow for sure.

[Syl_Dza @SylDza]

@EtihadHelp EY12 delayed and update is 6 hrs or 24hrs.. could you share the latest update.

[Syl_Dza @SylDza]

Hi - could you provide an update when the flight is rescheduled?

[Syl_Dza @SylDza]

@draaz7 @etihad @EtihadHelp And yes thank you for providing water

[Syl_Dza @SylDza]

@draaz7 @etihad @EtihadHelp There is an entire aircraft passengers waiting at checkin counter and there has been no updates. Please provide update ASAP

[Syl_Dza @SylDza]

@EtihadHelp @etihad @EtihadPremium @EtihadHelp @etihadar
Could you provide an update

[Syl_Dza @SylDza]

@etihad @EtihadHelp @EtihadPremium We had a terrible inhumane experience by Etihad & it’s staff. I have detailed my experience please refer to case 2208312606510, 2209062637200, 2204211626558. The case manager is incompetent and doesn’t seem to comprehend the issue.

[Syl_Dza @SylDza]

@EtihadHelp @etihad @EtihadPremium @Adq_Official This is beyond disgusting that @etihad is not resolving an ongoing issue since September 2022.

Please provide details of case updates since last year

[Syl_Dza @SylDza]

@EtihadHelp Thank you for echoing the incompetence of case handling officer by sending reminder.