@ClassyKellyAtl To better assist you can you send our support team an email at [email protected] for further assistance regarding your warranty claim approval?
@kellyeden Hi Kelly! It may help to start with smaller sections or a smaller barrel to get a more defined curl. That way, the curls will fall to your desired look. Feel free to email [email protected] if you have more questions!
@X_MEGHB Hi Trish! Weโre so sorry to hear about your experience. Please send us a DM with the email used for your purchase. Weโd be happy to look into this further for you!