Tim Hortons

Canada’s favourite coffee and donuts

[Tim Hortons @TimHortons]

@VanCityVice This situation has already been brought to our attention, and we take matters like this very seriously. We are already investigating and working with the restaurant owner to resolve this issue.

[Tim Hortons @TimHortons]

@markchainz Hi there, we’re sorry you found your Boston Cream like that, we understand how disappointing it would be. We just sent you a DM so we can learn more and connect you with guest services.

[Tim Hortons @TimHortons]

@VanCityVice We've reached out to the original poster for the location of this restaurant and are investigating further with the owner of this restaurant in Atlantic Canada.

[Tim Hortons @TimHortons]

@DirtyTruth101 Thanks for letting us know. We take this kind of feedback seriously and have passed your comments along to the restaurant so they can look into it.

[Tim Hortons @TimHortons]

@604RAW We've reached out to this guest so we can learn more about their experience and look into this further with the restaurant.

[Tim Hortons @TimHortons]

@6ixbuzztv We've reached out to this guest so we can learn more about their experience and look into this further with the restaurant.

[Tim Hortons @TimHortons]

@416fuzz Hi, Faiza. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out.

[Tim Hortons @TimHortons]

@DSOFIAGCORRO Hola Sofia. Para asegurarme de que pueda ayudar, ¿puede confirmar desde qué país se está comunicando con nosotros actualmente? https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@Nickchr31 Hi, Nick. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@xiaomgi Hi, RI. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@EricaClarkeee Hi, Erica. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@Arshlayal Hi Arsh. Please send us a DM with your contact and order information along with the ticket ID from the case that was created. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@GoForKristen Hi Kristen, we're so sorry you found your donut this way, we understand how disappointing that would be. We just sent you a DM so we can help make it right.

[Tim Hortons @TimHortons]

@kitch226 We’re sorry about that, Keith. We’d like to look into this for you, we just need some information about your account here: https://t.co/bAMw2GH399

[Tim Hortons @TimHortons]

@JayGenXer An elderly guest had an unfortunate accident and the restaurant team responded with compassion and kindness. Exploiting someone's vulnerable moment does not reflect Canadian values.

[Tim Hortons @TimHortons]

@6ixbuzztv The slow-cooked chicken in this guest’s soup was not portioned properly. We always strive to provide a great guest experience, we’re sorry about this and have reached out to make it right.

[Tim Hortons @TimHortons]

@umazes We’re so sorry you found your Boston Cream like that, we understand how disappointing that would be. We just sent you a DM so we can learn more and connect you with guest services.

[Tim Hortons @TimHortons]

@imachilosa Hi, Nina. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@Kmalschafsky Hi, Kevin. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@lilybrodi Sounds like a pretty perfect day 🫶 Welcome to Canada!