Tim Hortons

Canada’s favourite coffee and donuts

[TIME @TIME]

Shai Gilgeous-Alexander has some thoughts on the best of Canada. The Ontario native weighs in on everything from his go-to fast food and favorite snack to Canadian fashion and TV.

Read more from Shai Gilgeous-Alexander here: https://t.co/pyAg6shI5S

[Tim Hortons @TimHortons]

@Vonwisdom1988 Hi there, we're sorry to hear this was your experience. Thanks for bringing this to our attention. Please DM us the details of your experience, the time/date of your visit, and your email/phone number. We can follow up with the restaurant management team.

[Tim Hortons @TimHortons]

Hi Sylvain, Tim Hortons restaurants offer great everyday value for our guests while also offering a profitable business for our franchisees who have invested significantly in their communities. It is extremely rare to see this type of situation and it does not at all reflect the financial viability of the restaurants in question. We are confident they will continue to be great Tims restaurants for their local communities with new ownership in place. The staffing figures at these restaurants in question do not reflect the local hiring reality across the vast majority of Tim Hortons in Canada.

[Tim Hortons @TimHortons]

@keys1933 Hi there, we're sorry to hear this was your experience. Thanks for bringing this to our attention. Please PM/DM us the details of your experience, the time/date of your visit, and your email/phone number. We can follow up with the restaurant management team.

[Tim Hortons @TimHortons]

@jimfannon Hi there, we're sorry to hear this was your experience. Thanks for bringing this to our attention. Please PM/DM us the details of your experience, the time/date of your visit, and your email/phone number. We can follow up with the restaurant management team.

[Tim Hortons @TimHortons]

@yegwave This situation has already been brought to our attention, and we are working with the restaurant owner to look into this matter further.

[Tim Hortons @TimHortons]

@6ixbuzztv This situation has already been brought to our attention, and we are working with the restaurant owner to look into this matter further.

[Tim Hortons @TimHortons]

@VanCityVice This matter has already been brought to our attention, and we are looking into this situation further with the restaurant owner.

[Tim Hortons @TimHortons]

@GawTanya Hi Tanya, we take matters like this seriously. If you send us a DM we'd like to learn more and investigate this further.

[Tim Hortons @TimHortons]

@SJB2629 Hi, there. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@chopsnitin @TimHortonCanada @TimHortonsUS Hi there, we take these matters seriously. If you can please DM us the approximate date and time the video was taken, we’d like to look into this further with the restaurant.

[Tim Hortons @TimHortons]

@KarenLosAngeles Hi, Karen. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out. https://t.co/dkbZ9N86ic

[Tim Hortons @TimHortons]

@RandyCa75408746 Thank you for reaching out to us, our Digital Support Team would be happy to help! Please contact our Digital Support Team for assistance on our support page here: https://t.co/bAMw2GH399 (CAN), https://t.co/8ck2MwHeMl (USA)

[Tim Hortons @TimHortons]

@Pizz14 Thank you for bringing this to our attention, we’re working with the restaurant owner to resolve this issue.

[Tim Hortons @TimHortons]

@VanCityVice This situation has already been brought to our attention, and we take matters like this very seriously. We are already investigating and working with the restaurant owner to resolve this issue.

[Tim Hortons @TimHortons]

@markchainz Hi there, we’re sorry you found your Boston Cream like that, we understand how disappointing it would be. We just sent you a DM so we can learn more and connect you with guest services.

[Tim Hortons @TimHortons]

@VanCityVice We've reached out to the original poster for the location of this restaurant and are investigating further with the owner of this restaurant in Atlantic Canada.

[Tim Hortons @TimHortons]

@DirtyTruth101 Thanks for letting us know. We take this kind of feedback seriously and have passed your comments along to the restaurant so they can look into it.

[Tim Hortons @TimHortons]

@604RAW We've reached out to this guest so we can learn more about their experience and look into this further with the restaurant.

[Tim Hortons @TimHortons]

@6ixbuzztv We've reached out to this guest so we can learn more about their experience and look into this further with the restaurant.

[Tim Hortons @TimHortons]

@416fuzz Hi, Faiza. Sorry about your experience. Please DM us the location address, along with your full name, phone number and email if you’d like the restaurant to reach out.