@bt_uk and @OpenreachHelp our struggle to get a new phone line installed continues. Order placed 14th January and still nothing. 6 no-shows from @WeAreOpenreach and literally days on the phone to @bt_uk and still no further forward. The worst service experience I have ever had.
@OpenreachHelp I have messaged you as we have been waiting for Open Reach to install a pole for our new line since January. Order is via BT but they can’t help more than just pass on delay after delay. Maybe someone there can help as we are desperate now to get a line and broadband installed.
@WeAreOpenreach and @BTGroup need to improve their communication. After @WeAreOpenreach inspected our new site and said we are ready to place a line order we are now told by @BTGroup that the work will not be done before May 2021! Terrible service from two communication giants.
If you have a coffee, drinks or snack machine with @ConnectVending then check your contract carefully. I didn’t and the contract has automatically renewed because I didn’t give 6 months notice to cancel!