Timothy Keiningham

Author of The Wallet Allocation Rule, Professor at St. John's University, and Chief Strategy and Client Officer at Rockbridge Associates

[Timothy Keiningham @TKeiningham]

@joncoopertweets https://t.co/PfVB9N3VKa

[Timothy Keiningham @TKeiningham]

@kenkrahe @united This is ridiculous. I’m sorry you are going through this, especially given all the business that you have given to @united for over 2 decades. Everyone talks about the importance of the customer experience, but too often their policies practices and procedures don’t match.

[Journal of Marketing @JofMarketing]

Companies and nonprofits that prioritize social impact aren’t just doing good—they're driving their own success.

Learn more about this study and check out the researchers' recommendations for #CMOs here: https://t.co/ZS4cnp1ftz

#marketingresearch #CSR #SDGs #sustainability

[Timothy Keiningham @TKeiningham]

@kenkrahe @united Ken, I am so sorry to read this. Your family must be heartbroken, as I know that you are. I very much hope that you get to be with your beautiful family soon.

[Timothy Keiningham @TKeiningham]

Car hit. Other driver at fault. Geico paying. Unfortunately, license plates stolen at tow facility. Day at DMV for me. Floor mats also stolen. Told by @StateFarm NOT COVERED despite this only happening because of accident. Why exactly have I spent 40+ years as @StateFarm client?

[Responsible Business Coalition @fordhamrbc]

This paper, co-written by the RBC at @FordhamGSB's Managing Director Lerzan Aksoy, explores the relationship between #ESG metrics & reporting and customer perceptions of social innovativeness. https://t.co/MEpBap2e4a

[Datamaran @DatamaranAI]

Our academic partner, @FordhamNYC, researched how customers perceive ESG innovation and what role metrics and reports play in this perception.

Read the findings here: https://t.co/BUTnD4YD2L

#ESG #ESGstrategy #Sustainability #Business

[Timothy Keiningham @TKeiningham]

#ESG (#environmental #social #Governance) investing is unlikely to be successful if ESG performance doesn't align with customers' perceptions of firms' performance--our peer-reviewed research conclusively proves they don't align (free to download) https://t.co/xX2rrtmELw

[The Peter J. Tobin College of Business @tobincollege]

.@TKeiningham was interviewed for an upcoming documentary based on “La nouvelle guerre des étoiles: Enquête: nous sommes tous notes” by @VincentCoquaz and @ismaelhat of @libe, a book in which his research is featured. #servicemarketing

[The Peter J. Tobin College of Business @tobincollege]

Visiting international student @yelim_na won the Poster Presentation Award in the Application category at the Machine Intelligence Day competition. Her presentation was based on a project she undertook in @TKeiningham's "Analytics for Consumer Insight" course.

[The Peter J. Tobin College of Business @tobincollege]

.@reiselw's entrepreneurship students Avon Samuels (pictured) and Carolina Evangelista came in second place at @stjohnsccps #PitchJohnny competition for E-Grocery, a plan to deliver fresh groceries to @StJohnsU students.

[Timothy Keiningham @TKeiningham]

How customers' see firms' social innovation efforts
#theAii #socialinnovation @RockResearch @FordhamGSB

[Timothy Keiningham @TKeiningham]

What makes Airbnb socially innovative
#theAii #socialinnovation @RockResearch @FordhamGSB

[Timothy Keiningham @TKeiningham]

What makes PayPal innovative?
#theAii #innovation @FordhamGSB @RockResearch

[Timothy Keiningham @TKeiningham]

Customer perceived SOCIAL innovation also leads to stock returns.
#theAii #innovation #socialinnovation @FordhamGSB @RockResearch

[Timothy Keiningham @TKeiningham]

Customer perceived innovation leads to stock returns.
#theAii #innovation @FordhamGSB @RockResearch

[Timothy Keiningham @TKeiningham]

Innovation and Social Innovation climbed during the pandemic! Challenging times force innovation.
#theAii #innovation @FordhamGSB @RockResearch

[American Innovation Index @american_index]

Don't miss our expert panel discussion on how #innovative companies deliver value to customers during a pandemic! Register today and join us at the 4th Annual American Innovation Conference (#TheAii): https://t.co/sUSF6mPzJT

[The Peter J. Tobin College of Business @tobincollege]

Marketing Professor #VKumar's CMO study featured in @HarvardBiz -- and validated by @UPS CMO Kevin Warren!
https://t.co/WEky4wji88

[Timothy Keiningham @TKeiningham]

@WolfVanHalen Really love your music and just watching you achieve your dreams. Hoping that you are happy and loving your life since you are bringing a lot of happiness to my life.