Thunder Lotus Support

Official Support for @ThunderLotus! Office hours: weekdays 9am to 5pm UTC-4. #Sundered #Jotun #Spiritfarer #33Immortals support site here:

[Thunder Lotus Support @TLGsupport]

Friends, please check out our fresh new dedicated SUPPORT PAGE for the most up to date information on known issues for #Spiritfarer! There's even a handy support form there, if your issue isn't listed! 👉https://t.co/Mxx8UYPeUT Thanks for your ongoing patience and understanding!

[Thunder Lotus Support @TLGsupport]

We just published a new Patch to both #Sundered and #Jotun, but to do so, we needed to update the game's Unity version.

This resulted in a sizeable update for everyone. Super sorry for the inconvenience!

Patch Notes 👇🏻
https://t.co/H2hXkiN2S5

https://t.co/0MT60a1ViX

[Thunder Lotus Support @TLGsupport]

We just published a #Spiritfarer https://t.co/uzKJihDPAV patch for Linux to fix an issue that stopped the build from booting properly.

Click here to read other patch notes 👉🏻
https://t.co/6VgCCFEU6n

[Thunder Lotus Support @TLGsupport]

Please note that we're going away on vacation!

If you encounter an issue, please refer to our database: https://t.co/ruhFjwRIOP

Otherwise, we'll be back in early January to help! Enjoy your holidays! 🎄

[Thunder Lotus Support @TLGsupport]

Small update to #Spiritfarer on #NintendoSwitch

We fixed an issue with the framerate that would cause it to oscillate drastically. The frame rate is now locked at 30.

Click here to read the patch notes 👉🏻
https://t.co/ZSq70EBmkf

[Thunder Lotus Support @TLGsupport]

@Arvetis2 Hello! Can you tell us if the ship was moving or still when it happened, and if you cancel and try again, does it work properly?

[Thunder Lotus Support @TLGsupport]

We're currently investigating an issue in #Spiritfarer regarding notes not appearing/disappearing during the Guitar minigame.

If you encounter this issue, please read through this thread and answer the following questions!

[Thunder Lotus Support @TLGsupport]

The studio is going on its annual two week summer vacation!

If you encountered any issue with our titles, do make sure to read through our documentation for help 👉🏻
https://t.co/hvxKjn6fum

Take care and see you soon! 💛

[Thunder Lotus Support @TLGsupport]

We just published a small bugfix update to #Spiritfarer on #Steam #Epic and #GoG for Windows.

Note that Linux / OSX will come at a later date.

Click here to read the patch notes 👉🏻
https://t.co/ZSq70EjLsH

[Thunder Lotus Support @TLGsupport]

We're currently investigating an issue in #Spiritfarer where players aren't able to exit the Blueprint Station (build/edit/improve modes).

If you encounter this issue, please read the following article and let us know what happened 👉🏻
https://t.co/41bRiFtTO5

[Thunder Lotus Support @TLGsupport]

It came to our attention that #Spiritfarer has some issues launching properly on #SteamDeck

We're investigating the issue with Valve, sorry for the inconvenience!

[Thunder Lotus Support @TLGsupport]

We just published a large bugfix update to #Spiritfarer on #Stadia #NintendoSwitch #PS4 and #XboxGamePass.

Click here to read the full patch notes 👉🏻
https://t.co/ZSq70EjLsH

[Thunder Lotus Support @TLGsupport]

@ErwanBurlot @ErwanBurlot Hello, thanks for reaching out! Astrid's quest should trigger 7 in-game days after Giovanni's arrival. Try waiting a bit longer in game to see. If it still isn't triggering after that, please contact us at our support site with your save for more help!

[Thunder Lotus Support @TLGsupport]

Small hotfix to #Spiritfarer was issued to #Steam #GoG #Epic and #Itch to fix a handful of issues, most notably an issue with Alice's "On Shoop, Two Sheep" quest key item disappearing.

Click here to read the full patch notes 👉🏻
https://t.co/ZSq70EjLsH

[Thunder Lotus Support @TLGsupport]

The issue has been fixed and resolved. A patch has been issued!

If it still doesn't work on your end: please select "Verify Integrity of Game Files" in Spiritfarer's Properties!

[Thunder Lotus Support @TLGsupport]

Spiritfarer: Farewell Edition is currently unable to run on MacOS computers with Silicon processors.

We're currently working on a fix, sorry for the inconvenience!

[Thunder Lotus Support @TLGsupport]

@francesca_boaro Thank you! We received them. We are actively looking to fix this issue and push this as soon is possible. Thank you for your patience!

[Thunder Lotus Support @TLGsupport]

We just published a large bugfix update to #Steam #GoG and #Epic for #Spiritfarer.

Click here to read the patch notes 👉
https://t.co/ZSq70EjLsH

[Thunder Lotus Support @TLGsupport]

@sharkyau Hello! Elena can be a bit tricky to get ecstatic. If you haven't already, try repeating some of her challenges! She should get a mood boost when you complete them.

[Thunder Lotus Support @TLGsupport]

Spiritfarer: Farewell Edition is currently unable to run on MacOS computers with Silicon processors.

We're currently working on a fix, sorry for the inconvenience!

[Thunder Lotus Support @TLGsupport]

@francesca_boaro @francesca_boaro Follow this link in order to see howhttps://blog.theknightsofunity.com/accessing-unity-game-logs/#:~:text=For%20the%20Mac%20standalone%20situation,in%20the%20Finder%20by%20default.

[Thunder Lotus Support @TLGsupport]

@francesca_boaro @francesca_boaro Okay, can you send us your player.log and player-prev to [email protected] please?