Mark Moore

Meh, I am me!

[Mark Moore @TMarkMoore]

Hi @VirginMediaIE , I hope you are all keeping well.
I was wondering if it's possible to allow port forwarding on my router?
I was not seeing an option to do it admin center. I seem to recall that you guys might need to do something on your end to allow this
Thanks,
Mark

[Mark Moore @TMarkMoore]

@VirginMediaIE Hi team, a ticket was raised with SIRO back on the the 5th of February for a service call due to ongoing issues with our Internet but to date we have not had any communication from them. Can you get this escalated please?

[Mark Moore @TMarkMoore]

@VirginMediaIE Just to let you know that someone did call me on Thursday regarding this but when I try to ring them back the number does not exist. I may have written it down incorrectly but I have tried a number of different permutations and none work.

[Mark Moore @TMarkMoore]

@VirginMediaIE Hey team, just sent you a DM regarding our connection issues. Got a call from someone on Thursday saying there was no need to send an engineer the next day as the they felt the issue was internal. Unable confirm this but can confirm issue has reoccurred again today

[Mark Moore @TMarkMoore]

@VirginMediaIE No problem at all Monica :) thanks :)

[Mark Moore @TMarkMoore]

@VirginMediaIE Hey Anne, I am so sorry about this but I managed to get it to work right after sending that message 😂.
Easy win ticket for ya 😉.
Have a great weekend

[Mark Moore @TMarkMoore]

@VirginMediaIE hey team. Hope you are keeping well.
I just wanted to flag that I seem to be having an issue obtaining my bills.
I am able to see them in the list on the website but there is no way to click into them or download them.
Any ideas what might be the issue?
Thanks

[Mark Moore @TMarkMoore]

@VirginMediaIE Hey Helen, happening all over again. Just Dmed you guys with some more information

[Mark Moore @TMarkMoore]

@VirginMediaIE Happy new year team. Sorry to bother you again but the Internet is still acting up here in Kilcock. Was temperamental yesterday and today was fine up until 13:30 where it has dropped again. Any ideas what could be causing it?

[Mark Moore @TMarkMoore]

@VirginMediaIE hey team. Hope you are doing well. Just wanted to report that the Internet has been very iffy in Kilcock over the last few days. Service report says there is no issue but I have had to restart the hub a number of times. Can you confirm of there is an issue?
Thanks

[Mark Moore @TMarkMoore]

@VirginMediaIE hi team, hope you are keeping well.
Just wanted to check with you if there was an issue connecting to the website when logged in?
I was trying to download my bills over the weekend and while the website loaded fine, if I logged in the site wouldn't load for me.

[Mark Moore @TMarkMoore]

@VirginMediaIE Hi team, I hope you are all keeping well :)
I just wanted to flag with you that our Internet has been dropping on average about twice a day for the last month.
Would it be possible to get someone to check the Kilcock area for intermittent faults?
Thanks :)

[Mark Moore @TMarkMoore]

@VirginMediaIE Hi guys, hope you are keeping well.
I am looking for a way to enable port forwarding, but I don't seem to be able to find it. I saw a post about this before but was not able to find it.
Can you please help me out here?
Thanks

[Mark Moore @TMarkMoore]

@VirginMediaIE Will do. Thanks Suzanne 🙂

[Mark Moore @TMarkMoore]

@VirginMediaIE morning team.
Just want to check with you all if there were any recorded or known issues with broadband in Kilcock.
Modem has been flashing blue since about 10pm last night even after multiple resets.
Thanks :)

[Mark Moore @TMarkMoore]

@VirginMediaIE Thanks Rachel, DM just sent with my details :)

[Mark Moore @TMarkMoore]

@VirginMediaIE Hi team, hope you are all doing well.
I moved house back in August and opened a new account with yourselves. However I need to access the bills for my internet for Jan to Aug of last year but can't get them online anymore. Would you be able to help out here?
Thanks

[Mark Moore @TMarkMoore]

@VirginMediaIE Hey guys,
Hope you are keeping well. We are getting very low speeds (under 10Mbps) on our fiber bb. There is an engineer coming out in a month but is there anything that cane be done in the meantime? We both WFH and need to be able to use the fiber at better speeds

[Mark Moore @TMarkMoore]

@VirginMediaIE Hi team, hope you all had a good holiday and new year.
Just wanted to see if you could check the backend to see why our internet seems to be dropping it signal strength? Has happened yesterday throughout the day and has happened again today between 9 and 9:30am

[Mark Moore @TMarkMoore]

@SSEAirHelp Hi there,
We recently moved house and are concerned that we may not receive the government credit as the house stood empty for a period of time.
Can you please check this out for us please?