The Property Ombudsman

Impartial and independent service resolving disputes between consumers and property businesses. Bluesky:

[The Property Ombudsman @TPOmb]

Reduce the risk of delayed or disputed commission fees with our new dual fee guide. This helps estate agents follow best practice, understand what counts as an effective introduction and avoid common complaint causes.

Read the guide: https://t.co/uIwRpz9jvC

[The Property Ombudsman @TPOmb]

We hope to see you there! View the full event programme: https://t.co/EDOTMkphnr

[The Property Ombudsman @TPOmb]

Navigate the Renters’ Rights Act with confidence and stay compliant.

Our Chief Ombudsman Lesley Horton will join a panel at #PropertymarkOne (12:05, main stage) to discuss the impact of the Act on the complaints landscape and how property professionals can avoid disputes.

[The Property Ombudsman @TPOmb]

@rainbowland1979 @rozjonez We maintain Codes of Practice and share best practice guidance to support businesses to deliver a fair service to their customers. We work to raise standards across the sector by sharing insights from our casework data with policymakers, and consumer and industry groups. (2/2)

[The Property Ombudsman @TPOmb]

@rainbowland1979 @rozjonez Hi, we help consumers and businesses resolve disputes fairly and independently. Where something has gone wrong, we can award redress to put things right. In 2025, we resolved 7,861 complaints and awarded £1.75 million in compensation to consumers. (1/2)

[The Property Ombudsman @TPOmb]

@rainbowland1979 More information is available on our website: https://t.co/FBJGKobcYG

[The Property Ombudsman @TPOmb]

@rainbowland1979 @rozjonez Hi, information about how to make and refer a complaint is available on our website: https://t.co/FBJGKobcYG

[The Property Ombudsman @TPOmb]

Our office and phone lines are closed on bank holidays and will re-open at 9am on Tuesday, 26 May.

You can still seek advice and refer a complaint on our website: https://t.co/nuysNxAIFV

[The Property Ombudsman @TPOmb]

Read the Government’s guidance about the Information Sheet:
https://t.co/u1r3RgEZNo

[The Property Ombudsman @TPOmb]

The deadline for letting agents to send the Renters’ Rights Act Information Sheet to tenants is fast approaching.

Agents must send the Information Sheet to tenants by 31 May, even if the landlord has already provided it.

Find out more below.

[The Property Ombudsman @TPOmb]

Have you visited our new website section about the Renters’ Rights Act?

This brings together guidance on what we can and can’t help with, along with complaints advice tailored for letting agents, consumers and landlords.

Find out more: https://t.co/9RsUqtxaUw

[The Property Ombudsman @TPOmb]

We're in Swindon today at the Surveyor Live event, where our Deputy Ombudsman Gemma Adams has spoken about handling complaints effectively.

Gemma and our Director of Policy Peter Habert are enjoying speaking with attendees about best practice and raising standards.

[The Property Ombudsman @TPOmb]

For more support, visit our website: https://t.co/2ftStSRTBX

[The Property Ombudsman @TPOmb]

Clear and timely communication can make a big difference to a consumer's experience when buying, selling or renting their home.

Property businesses can build trust and reduce the risk of complaints with our communication tips below.

[The Property Ombudsman @TPOmb]

We've updated our Code of Practice for residential letting agents in England to reflect the new rules under the Renters' Rights Act.

These updates build on the standards already in place.

View the updated Code: https://t.co/bCTdDQ9rbS

[The Property Ombudsman @TPOmb]

We've created a new website section about the Renters' Rights Act with information on what we can and can't help with. If we can't help with a complaint, we've explained who can.

There's tailored guidance for letting agents, landlords and tenants.

https://t.co/9RsUqtxaUw

[The Property Ombudsman @TPOmb]

Our office and phone lines are closed on bank holidays and re-open at 9am on Tuesday 5 May.

You can still seek advice and refer a complaint on our website: https://t.co/pIuyqQV1DC

[The Property Ombudsman @TPOmb]

From today (1 May), the Renters’ Rights Act introduces new rules for private renting in England.

The transformative changes in the Act will bring new safeguards for tenants and introduce new standards for agents to support landlords in understanding their responsibilities.

[The Property Ombudsman @TPOmb]

Read the Government's guidance about the Information Sheet: https://t.co/u1r3RgEZNo

[The Property Ombudsman @TPOmb]

If you’re a letting agent managing a property, you must send the Renters’ Rights Act Information Sheet to tenants by 31 May 2026, even if the landlord has already provided it.

We’ve set out some of the key information about the Information Sheet below.

#RentersRights