Reduce the risk of delayed or disputed commission fees with our new dual fee guide. This helps estate agents follow best practice, understand what counts as an effective introduction and avoid common complaint causes.
Read the guide: https://t.co/uIwRpz9jvC
Navigate the Renters’ Rights Act with confidence and stay compliant.
Our Chief Ombudsman Lesley Horton will join a panel at #PropertymarkOne (12:05, main stage) to discuss the impact of the Act on the complaints landscape and how property professionals can avoid disputes.
@rainbowland1979@rozjonez We maintain Codes of Practice and share best practice guidance to support businesses to deliver a fair service to their customers. We work to raise standards across the sector by sharing insights from our casework data with policymakers, and consumer and industry groups. (2/2)
@rainbowland1979@rozjonez Hi, we help consumers and businesses resolve disputes fairly and independently. Where something has gone wrong, we can award redress to put things right. In 2025, we resolved 7,861 complaints and awarded £1.75 million in compensation to consumers. (1/2)
Our office and phone lines are closed on bank holidays and will re-open at 9am on Tuesday, 26 May.
You can still seek advice and refer a complaint on our website: https://t.co/nuysNxAIFV
The deadline for letting agents to send the Renters’ Rights Act Information Sheet to tenants is fast approaching.
Agents must send the Information Sheet to tenants by 31 May, even if the landlord has already provided it.
Find out more below.
Have you visited our new website section about the Renters’ Rights Act?
This brings together guidance on what we can and can’t help with, along with complaints advice tailored for letting agents, consumers and landlords.
Find out more: https://t.co/9RsUqtxaUw
We're in Swindon today at the Surveyor Live event, where our Deputy Ombudsman Gemma Adams has spoken about handling complaints effectively.
Gemma and our Director of Policy Peter Habert are enjoying speaking with attendees about best practice and raising standards.
Clear and timely communication can make a big difference to a consumer's experience when buying, selling or renting their home.
Property businesses can build trust and reduce the risk of complaints with our communication tips below.
We've updated our Code of Practice for residential letting agents in England to reflect the new rules under the Renters' Rights Act.
These updates build on the standards already in place.
View the updated Code: https://t.co/bCTdDQ9rbS
We've created a new website section about the Renters' Rights Act with information on what we can and can't help with. If we can't help with a complaint, we've explained who can.
There's tailored guidance for letting agents, landlords and tenants.
https://t.co/9RsUqtxaUw
Our office and phone lines are closed on bank holidays and re-open at 9am on Tuesday 5 May.
You can still seek advice and refer a complaint on our website: https://t.co/pIuyqQV1DC
From today (1 May), the Renters’ Rights Act introduces new rules for private renting in England.
The transformative changes in the Act will bring new safeguards for tenants and introduce new standards for agents to support landlords in understanding their responsibilities.
If you’re a letting agent managing a property, you must send the Renters’ Rights Act Information Sheet to tenants by 31 May 2026, even if the landlord has already provided it.
We’ve set out some of the key information about the Information Sheet below.
#RentersRights