Customer experience isn’t about a survey, a tool, a training class, or a fleeting moment of empathy for a customer. It’s a holistic discipline, or a way of doing things, that embeds a customer mindset into the fabric of your culture. #cx#CustExp
Customer surveys used to be a harmless but powerful thing you could do to get closer to customers. Now, keeping responses secure is a big deal. Choose data collection tools wisely. Not all tools are equally secure. #CX#DataSecurity
This is bigger than two great companies joining forces. This is an unequivocal statement: experience management is the future!
I’m so honored that @SAP & @Qualtrics will lead the Experience Economy together! #XOdata https://t.co/hIsCwCEQJI
Stay true. Listen, Learn and ACT. It's a long journey, so stick with it. Great customer experience keynote from Graham Tutton of @comcast at #CX2018@CXPA_Assoc#CXPA#custexp#CX