@mollymae64@TheresaJ24@marksandspencer Oh! Does it not let you start a return on your online account? From there you can return it via Royal Mail / Evri , But everything at M&S is down because of the cyber attack so I don't think any online orders can be returned yet
@mollymae64@TheresaJ24@marksandspencer It's better if you call up, search online for the M&S customer service phone number as the phone agents are better at refunding the social media team are useless