āThereās no argument to be made against Lionel Messi.ā š
Ale Moreno says Messi's hat trick to tie the record for most-ever World Cup goals is a bonus to the GOAT debate š
š“ @Arsenal are the first English team ever to win six matches in a month without conceding a goal
They're four points clear at the top of the Premier League, joint leaders of the Champions League group stage and into the EFL Cup quarter-finals...
š“āŖļø Arteta: āThe best example is Bukayo Sakaās reaction. After he scored a goal what does he do? He goes and says thank you to the sports science and physios for what theyāve done for himā.
āHe lifted the stadium and energyā.
The best CEO advice I received throughout my career:
⢠influence > authority
⢠agency (can do) > intelligence (IQ)
customer service is not a department
⢠sales is the hardest job in any company
⢠customer focus > competitor focus
⢠always try to add value and be helpful
⢠own it and never point fingers
⢠learn and use peopleās names
⢠show up when it matters most to your customers
⢠adopt a beginnerās mindset - experts are lifelong learners
⢠tactics drive strategy - adapt faster
⢠earn a seat next to your customer, not across from her
⢠our job is to educate and inspire
⢠we are all in sales
⢠stay accessible, curious and humble
⢠people do business with people they trust, respect and like
⢠if you are waiting for a title to lead, you are not ready to lead
⢠the language of business is finance
⢠there are no IT projects, only business projects
⢠pay your best people the very best you can
⢠hire people based on their good judgment and high rate of learning
⢠in a celebration lead from the back, in a crisis lead from the front
⢠you are not a team because you work together - you are a team because you trust, respect and care for each other
⢠to improve the customer experience, start with the employee experience
⢠you are not taller by making others look smaller
⢠revenue growth ahead of expenses
⢠remove bad apples quickly
⢠leave your desk and spend time with customers
⢠culture is what happens when the managers leave the room
⢠tactics drive strategy
⢠there is nothing more important than our customers
⢠if you are waiting for a better title to lead, you are not ready to lead
⢠business is personal - you can be decisive and also be kind, graceful and empathetic
⢠recognize effort but reward outcomes
⢠your company is only as good as the company you keep
⢠your brand is what people say about you when youāre not in the room
⢠learn to speak your customerās language
⢠often remind people that their work matters
⢠a zero sum mindset limits your growth
⢠your company is only as good as the company you keep
⢠innovation opportunities are found at the edges, not centers (how your customers serve their customers)
This was an exceptionally rare encounter, far beyond the typical safari experience. While we are uncertain how the situation arose, the guideās calm response prevented any further escalation, ensuring everyoneās safety.
What would you have done in this case ?