Take Down Blue Cross

As a medical biller, I see first hand what @AnthemBCBS gets away with. It can't be allowed to continue.

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS If you really wanted to help, you would hire more reps so providers don't have to spend hours dealing with just a few claims.

[Take Down Blue Cross @TakeDownBlueCr1]

Hey @AnthemBCBS, please tell me why I was just on a chat for 2 hours when I only had 4 claims to discuss that you denied in error. It seems like your reps handle too many chats at once. Maybe part with some of your money and hire more people. 🤔

#TakeDownBlueCross

[Take Down Blue Cross @TakeDownBlueCr1]

My boss just told me we're not signing a new contract with @AnthemBCBS because of all the problems we have with them. I'm sorry for our BCBS patients, but this is honestly the best work related news I've had in a while!

#TakeDownBlueCross
#NonProfitInsurance

[Take Down Blue Cross @TakeDownBlueCr1]

My boss wants me to be our expert on @AnthemBCBS. I just laughed to keep from crying and told her it's impossible to be an expert on a company that can't even keep track of their own policies.

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS I've talked to 6 different chat reps today who stopped responding, then made me wait half an hour before transferring me back to the queue where I had to wait another half hour for a different rep. It kinda seems like you let your reps get away with work avoidance. 😡

[Take Down Blue Cross @TakeDownBlueCr1]

@dndwifu @AnthemBCBS I just want to say good luck. I'm still dealing with claims from summer of 2020. I really hope they don't jerk you around for that long. 😑

[Take Down Blue Cross @TakeDownBlueCr1]

We submitted 40 identical claims. @AnthemBCBS paid on 37 but denied 3 for a "coding error". A rep just told me they were denied because not all claims are processed the same way. I've always suspected there's no continuity to your processes. It's nice to have proof.

[Take Down Blue Cross @TakeDownBlueCr1]

@DGlaucomflecken This very accurately describes how corrupt for profit insurance is. It's sickening.

#MedicareForAll
#NonProfitInsurance

https://t.co/a3gYcEVFmG

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS I'm starting to think your reps get prizes if they can dodge the most questions in a day. I just spent over an hour and a half on the phone and didn't get a single straight answer. 🤬

#TakeDownBlueCross
#MedicareForAll

[Take Down Blue Cross @TakeDownBlueCr1]

Considering how big @AnthemBCBS & @UHC are, you'd think they would have better customer service. I talked to multiple reps today about multiple claims, and they could literally only give me the same info I found on the provider portals.

#MedicareForAll
#NonProfitInsurance

[Take Down Blue Cross @TakeDownBlueCr1]

I talked to a patient who was sobbing and said she wants to stop therapy. She feels guilty because our claims are getting denied for no reason, so her therapist isn't getting paid for his time. @AnthemBCBS You should be ashamed for what you put mental health members through.

[Take Down Blue Cross @TakeDownBlueCr1]

For the record, this isn't just happening to New Hampshire providers. @AnthemBCBS

[NH Public Radio @nhpr]

The backlog in payments appears to be caused by changes Anthem made this year to its claims processing systems. @toddbookman has the story here:
https://t.co/ULnOuFJiRT

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS I have a claim from March 2020 that still hasn't been paid, despite numerous phone calls and appeals. Please explain to me why you think this is acceptable.

#TakeDownBlueCross
#MedicareForAll
#NonProfitInsurance
#CareOverProfit

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS I really wish I knew how you can deny claims saying the diagnosis code is invalid per CMS guidelines, but CMS shows it's a billable code. If it were truly invalid, you wouldn't be the only insurance company denying these codes. 🤬

#TakeDownBlueCross
#MedicareForAll

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS I've been told 8 times since 11/04/2020 that our claim would be reprocessed and paid within 10 days. 10 days is a week & a half to most people, but you must use a different kind of calendar. 😐

#TakeDownBlueCross
#MedicareForAll
#NonProfitInsurance

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS I have spent 6 hours over the last 2 days trying to get a supervisor. I've been hung up on, been put on hold and forgotten about, and I've had reps flat out refuse to transfer me. This is not ok.

#TakeDownBlueCross
#BadCustomerService

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS It seems like every time I try to get a customer service supervisor, they're all in meetings. It's either a huge coincidence, or your useless reps (I don't think it's their fault they're useless, just FYI) are told to say that so providers can't get help.

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS Just saying, I had to take anxiety medication after trying to deal with one of your reps for an hour and a half and getting nowhere. And it's all because you're refusing to pay a valid claim that's over a year old.

#TakeDownBlueCross
#CareOverProfit
#MedicareForAll

[John Paz | Mr. Content Design @MrContentDesign]

This is negligence, but worse, it's cruel. It's a denial of service that we're owed and entitled BECAUSE WE'VE ALREADY PAID FOR IT.

@AnthemBCBS is running their organization like a Ponzi scheme. Refusing peer to peer consultation with our specialist, without explanation!

[Take Down Blue Cross @TakeDownBlueCr1]

@AnthemBCBS You have been denying a valid claim for 18 months. I've called at least 15 times, filed an appeal, and we still don't have payment. How do we have a system where this is acceptable?! 🤬

#TakeDownBlueCross
#NonProfitInsurance
#MedicareForAll
#CareOverProfit