@CrossCountryUK bought a ticket to travel with you on 7th Oct, all trains cancelled,had to make an alternative journey that your staff (helpfully) advised. Now you’re not willing to refund, you say it’s an @EastMidRailway issue. They are also not willing as they say it’s yours.
@greeneking just wondering why on Christmas Eve and Christmas Day, there is just one person working the bar in my local. Super busy, massive queue, guy behind the bar doing a sterling job. Give him a massive bonus.