Steven Laity

Traveling the world in between the 9-5 Always looking for new places and great adventures also a massive adrenaline junkie.

[Steven Laity @Tall_Adventurer]

@britishairwas Hi Henry, I've DM my number.

[Steven Laity @Tall_Adventurer]

@British_Airways still haven't heard back from you after the numerous attempts to contact about the awful service and treatment my parents received on their recent trip to Dubai leaving my mother who has just recovered from cancer in tears and dreading here return flight

[Steven Laity @Tall_Adventurer]

@British_Airways @teamworkswill @British_Airways provide a better service and you'd have less complaints. Problem solved!

[Steven Laity @Tall_Adventurer]

@BreastCancerUK_

[Steven Laity @Tall_Adventurer]

@British_Airways still haven't heard back from you after the numerous attempts to contact about the awful service and treatment my parents received on their recent trip to Dubai leaving my mother who has just recovered from cancer in tears and dreading here return flight

[Steven Laity @Tall_Adventurer]

@British_Airways a new day so maybe I might actually be able to get some customer service and a refund for the services not provided to my parents today. #notholdingmybreath

[Steven Laity @Tall_Adventurer]

@British_Airways finally at Heathrow over 2 hours late and still waiting on a response from you on how you plan to stop a repeat of the issues my parents had last night from occurring again on their return flight in 2 weeks.

[Steven Laity @Tall_Adventurer]

@British_Airways since your seeming incapable of dealing with the flight issue on the leg already taken and a complaint has already been raised for that let's move on to what you plan to do to avoid a similar issue on the return flight #getwhatyoupaidfor #extralegroom

[Steven Laity @Tall_Adventurer]

@British_Airways already done but your 9-10 working years response will be too late to rectify the same issues on their return flight! Hoping to actually get your errors fixed so they can enjoy their holiday and not have to spend it worrying about another painful return flight

[British Airways @British_Airways]

@Tall_Adventurer If you wish to escalate this, the passenger would need to raise an official complaint through our customer relations team: https://t.co/cuwkn2PG1X. (2/2) Ben

[Steven Laity @Tall_Adventurer]

@British_Airways A complaint has already been lodged the CSM was kind enough to do it for them on the flight. That still doesn't fix the issue for the return flight in 2 weeks time!

[Steven Laity @Tall_Adventurer]

@British_Airways still delayed and still waiting on an actual response to the issue with my parents flight last night. You could have easily answered and begun to rectify the issue when I first asked 6 hours ago but still waiting!

[Steven Laity @Tall_Adventurer]

@British_Airways Disabilities no. Seat issues no, especially when someone else is sitting in said seats! Aircraft change likely but that shouldn't affect this. The extra leg room seats are still there and they were literally behind them.

[Steven Laity @Tall_Adventurer]

@British_Airways this generic non response isn't good enough! I want actual answers and what you plan to do to avoid the same painful cramped flight experience on the way home? #waiting #nocustomerservice #alreadywastedadayignoringme

[British Airways @British_Airways]

@Tall_Adventurer Apologies for the delays to your flight. As advised, seats can be changed for safety, security and operational reasons. Ben

[Steven Laity @Tall_Adventurer]

@British_Airways 1,000,000 time lucky!Can you kindly elaborate on the copy and paste reply you keep giving me on why the seats I paid for were changed on my parents flight "we would not change seat allocation unless it was because of a safety, security or operational reason. Ben"

[Steven Laity @Tall_Adventurer]

@EckhardVogel @British_Airways Yeah snap!! Total thieves!

[Steven Laity @Tall_Adventurer]

@British_Airways Again, you seem incapable of giving an example of what this means. Do you even know yourself? Definitely wasn't a safety issue, not aware of any security issues so what are other operational reasons? The CSM had no explanation and they suggested should you on here

[Steven Laity @Tall_Adventurer]

@British_Airways stop using copy and paste and actually answer my question. What is an example of this vague line your trying to continuously hide behind

[British Airways @British_Airways]

@Tall_Adventurer Apologies for the delays to your flight. As advised, seats can be changed for safety, security and operational reasons. Ben

[Steven Laity @Tall_Adventurer]

@British_Airways I can keep asking this until you actually answer it!
Delayed by over 2 hours so plenty of time to ask why you changed the extra leg room seats that I paid £140 for on my parents flight to dubai last night and already for their return flight in 2 weeks time?

[Steven Laity @Tall_Adventurer]

@abhik @British_Airways Definitely possible to rebook you on to another airline and BA are legally required to do so they just won't because it costs them to much money and they hope you won't exercise your legal rights. Even when you do they'll push back as hard as they can.

[Steven Laity @Tall_Adventurer]

@British_Airways Yeah so you keep saying and I asked what an example of this generic response might be and what issues you in visage on the return flight as to why you have already removed them from then for that in 2 weeks time?

[Steven Laity @Tall_Adventurer]

@British_Airways sat here waiting for my own flight which you've delayed by over 2 hours so plenty of time to keep asking why you changed the extra leg room seats that I paid £140 for on my parents flight to dubai last night and already for their return flight in 2 weeks time?

[Steven Laity @Tall_Adventurer]

@Helenhaslam10 @British_Airways Waste of time they just mive you from it anyway like they did yo my parents last night on their flight to Dubai. Had to spend the entire flight having their bad knees squashed. The main reason for paying £140 to get the extra leg room on the first place