I bought the new 009 in May this year and I have a love/hate relationship with it, so I’m posting the complaint letter I sent to Zeekr here for all potential buyers to see. I hope they can fix the problem so it can be a truely great car that it can potentially be.
Urgent: Zeekr 009 Safety and Usability Issue To Conghui An (CEO), Jing Yuan (CFO), and Zeekr Hong Kong Operations, Marketing, and PR Directors,
I’m writing to report a critical issue with my Zeekr 009, purchased in Hong Kong. The vehicle fails to save essential driving settings, including low-speed emergency braking, front/rear obstruction detection, and lane assist. Each time I enter the car, I must manually reset these settings, taking up to thirty seconds. The lane assist feature, with its vibrating steering wheel and alert sounds, is highly distracting and requires disabling every time, forcing me to look away from the road. Additionally, the rear collision detection falsely identifies my sloped parking space as an obstacle, causing abrupt stops that are dangerous, especially with children in the car. These settings also reset when exiting the driver’s seat, even briefly, creating ongoing safety risks. This issue severely undermines the vehicle’s safety and usability. Ignoring such complaints risks catastrophic PR consequences, as seen with Xiaomi’s SU7 incident. I strongly urge Zeekr to implement a prompt software update to save settings permanently. Please respond within seven days, or I will escalate this matter, including sharing my experience on social media. Sincerely,
Tan Chang
A new Zeekr 009 owner in May 25
紧急:极氪009安全与使用问题 致安聪慧(首席执行官)、袁菁(首席财务官)及极氪香港运营、市场和公关总监, 我写信是为了报告我在香港购买的极氪009的严重问题。该车辆无法保存关键驾驶设置,包括低速紧急制动、前后障碍物检测和车道辅助功能。每次进入车辆,我都必须手动重置这些设置,耗时高达三十秒。车道辅助功能的震动方向盘和警报声非常分散注意力,每次都需要手动关闭,迫使我将视线从道路上移开。此外,后方碰撞检测系统错误地将我的坡道停车位识别为障碍物,导致突然刹车,特别是在车内有儿童时,这种情况极为危险。这些设置在短暂离开驾驶座后也会重置,造成持续的安全隐患。这些问题严重影响了车辆的安全性和便利性。忽视此类投诉可能导致严重的公关危机,如小米SU7事件所示。我强烈敦促极氪立即通过软件更新永久保存设置,或其他方法改正车辆问题。请在七天内回复,否则我将升级此事,包括在社交媒体上分享我的经历。 此致 张丹 009今年五月新车主
I bought the new 009 in May this year and I have a love/hate relationship with it, so I’m posting the complaint letter I sent to Zeekr here for all potential buyers to see. I hope they can fix the problem so it can be a truely great car that it can potentially be.
Urgent: Zeekr 009 Safety and Usability Issue To Conghui An (CEO), Jing Yuan (CFO), and Zeekr Hong Kong Operations, Marketing, and PR Directors,
I’m writing to report a critical issue with my Zeekr 009, purchased in Hong Kong. The vehicle fails to save essential driving settings, including low-speed emergency braking, front/rear obstruction detection, and lane assist. Each time I enter the car, I must manually reset these settings, taking up to thirty seconds. The lane assist feature, with its vibrating steering wheel and alert sounds, is highly distracting and requires disabling every time, forcing me to look away from the road. Additionally, the rear collision detection falsely identifies my sloped parking space as an obstacle, causing abrupt stops that are dangerous, especially with children in the car. These settings also reset when exiting the driver’s seat, even briefly, creating ongoing safety risks. This issue severely undermines the vehicle’s safety and usability. Ignoring such complaints risks catastrophic PR consequences, as seen with Xiaomi’s SU7 incident. I strongly urge Zeekr to implement a prompt software update to save settings permanently. Please respond within seven days, or I will escalate this matter, including sharing my experience on social media. Sincerely,
Tan Chang
A new Zeekr 009 owner in May 25
紧急:极氪009安全与使用问题 致安聪慧(首席执行官)、袁菁(首席财务官)及极氪香港运营、市场和公关总监, 我写信是为了报告我在香港购买的极氪009的严重问题。该车辆无法保存关键驾驶设置,包括低速紧急制动、前后障碍物检测和车道辅助功能。每次进入车辆,我都必须手动重置这些设置,耗时高达三十秒。车道辅助功能的震动方向盘和警报声非常分散注意力,每次都需要手动关闭,迫使我将视线从道路上移开。此外,后方碰撞检测系统错误地将我的坡道停车位识别为障碍物,导致突然刹车,特别是在车内有儿童时,这种情况极为危险。这些设置在短暂离开驾驶座后也会重置,造成持续的安全隐患。这些问题严重影响了车辆的安全性和便利性。忽视此类投诉可能导致严重的公关危机,如小米SU7事件所示。我强烈敦促极氪立即通过软件更新永久保存设置,或其他方法改正车辆问题。请在七天内回复,否则我将升级此事,包括在社交媒体上分享我的经历。 此致 张丹 009今年五月新车主
I bought the new 009 in May this year and I have a love/hate relationship with it, so I’m posting the complaint letter I sent to Zeekr here for all potential buyers to see. I hope they can fix the problem so it can be a truely great car that it can potentially be.
Urgent: Zeekr 009 Safety and Usability Issue To Conghui An (CEO), Jing Yuan (CFO), and Zeekr Hong Kong Operations, Marketing, and PR Directors,
I’m writing to report a critical issue with my Zeekr 009, purchased in Hong Kong. The vehicle fails to save essential driving settings, including low-speed emergency braking, front/rear obstruction detection, and lane assist. Each time I enter the car, I must manually reset these settings, taking up to thirty seconds. The lane assist feature, with its vibrating steering wheel and alert sounds, is highly distracting and requires disabling every time, forcing me to look away from the road. Additionally, the rear collision detection falsely identifies my sloped parking space as an obstacle, causing abrupt stops that are dangerous, especially with children in the car. These settings also reset when exiting the driver’s seat, even briefly, creating ongoing safety risks. This issue severely undermines the vehicle’s safety and usability. Ignoring such complaints risks catastrophic PR consequences, as seen with Xiaomi’s SU7 incident. I strongly urge Zeekr to implement a prompt software update to save settings permanently. Please respond within seven days, or I will escalate this matter, including sharing my experience on social media. Sincerely,
Tan Chang
A new Zeekr 009 owner in May 25
紧急:极氪009安全与使用问题 致安聪慧(首席执行官)、袁菁(首席财务官)及极氪香港运营、市场和公关总监, 我写信是为了报告我在香港购买的极氪009的严重问题。该车辆无法保存关键驾驶设置,包括低速紧急制动、前后障碍物检测和车道辅助功能。每次进入车辆,我都必须手动重置这些设置,耗时高达三十秒。车道辅助功能的震动方向盘和警报声非常分散注意力,每次都需要手动关闭,迫使我将视线从道路上移开。此外,后方碰撞检测系统错误地将我的坡道停车位识别为障碍物,导致突然刹车,特别是在车内有儿童时,这种情况极为危险。这些设置在短暂离开驾驶座后也会重置,造成持续的安全隐患。这些问题严重影响了车辆的安全性和便利性。忽视此类投诉可能导致严重的公关危机,如小米SU7事件所示。我强烈敦促极氪立即通过软件更新永久保存设置,或其他方法改正车辆问题。请在七天内回复,否则我将升级此事,包括在社交媒体上分享我的经历。 此致 张丹 009今年五月新车主
I bought the new 009 in May this year and I have a love/hate relationship with it, so I’m posting the complaint letter I sent to Zeekr here for all potential buyers to see. I hope they can fix the problem so it can be a truely great car that it can potentially be.
Urgent: Zeekr 009 Safety and Usability Issue To Conghui An (CEO), Jing Yuan (CFO), and Zeekr Hong Kong Operations, Marketing, and PR Directors,
I’m writing to report a critical issue with my Zeekr 009, purchased in Hong Kong. The vehicle fails to save essential driving settings, including low-speed emergency braking, front/rear obstruction detection, and lane assist. Each time I enter the car, I must manually reset these settings, taking up to thirty seconds. The lane assist feature, with its vibrating steering wheel and alert sounds, is highly distracting and requires disabling every time, forcing me to look away from the road. Additionally, the rear collision detection falsely identifies my sloped parking space as an obstacle, causing abrupt stops that are dangerous, especially with children in the car. These settings also reset when exiting the driver’s seat, even briefly, creating ongoing safety risks. This issue severely undermines the vehicle’s safety and usability. Ignoring such complaints risks catastrophic PR consequences, as seen with Xiaomi’s SU7 incident. I strongly urge Zeekr to implement a prompt software update to save settings permanently. Please respond within seven days, or I will escalate this matter, including sharing my experience on social media. Sincerely,
Tan Chang
A new Zeekr 009 owner in May 25
紧急:极氪009安全与使用问题 致安聪慧(首席执行官)、袁菁(首席财务官)及极氪香港运营、市场和公关总监, 我写信是为了报告我在香港购买的极氪009的严重问题。该车辆无法保存关键驾驶设置,包括低速紧急制动、前后障碍物检测和车道辅助功能。每次进入车辆,我都必须手动重置这些设置,耗时高达三十秒。车道辅助功能的震动方向盘和警报声非常分散注意力,每次都需要手动关闭,迫使我将视线从道路上移开。此外,后方碰撞检测系统错误地将我的坡道停车位识别为障碍物,导致突然刹车,特别是在车内有儿童时,这种情况极为危险。这些设置在短暂离开驾驶座后也会重置,造成持续的安全隐患。这些问题严重影响了车辆的安全性和便利性。忽视此类投诉可能导致严重的公关危机,如小米SU7事件所示。我强烈敦促极氪立即通过软件更新永久保存设置,或其他方法改正车辆问题。请在七天内回复,否则我将升级此事,包括在社交媒体上分享我的经历。 此致 张丹 009今年五月新车主
I bought the new 009 in May this year and I have a love/hate relationship with it, so I’m posting the complaint letter I sent to Zeekr here for all potential buyers to see. I hope they can fix the problem so it can be a truely great car that it can potentially be.
Urgent: Zeekr 009 Safety and Usability Issue To Conghui An (CEO), Jing Yuan (CFO), and Zeekr Hong Kong Operations, Marketing, and PR Directors,
I’m writing to report a critical issue with my Zeekr 009, purchased in Hong Kong. The vehicle fails to save essential driving settings, including low-speed emergency braking, front/rear obstruction detection, and lane assist. Each time I enter the car, I must manually reset these settings, taking up to thirty seconds. The lane assist feature, with its vibrating steering wheel and alert sounds, is highly distracting and requires disabling every time, forcing me to look away from the road. Additionally, the rear collision detection falsely identifies my sloped parking space as an obstacle, causing abrupt stops that are dangerous, especially with children in the car. These settings also reset when exiting the driver’s seat, even briefly, creating ongoing safety risks. This issue severely undermines the vehicle’s safety and usability. Ignoring such complaints risks catastrophic PR consequences, as seen with Xiaomi’s SU7 incident. I strongly urge Zeekr to implement a prompt software update to save settings permanently. Please respond within seven days, or I will escalate this matter, including sharing my experience on social media. Sincerely,
Tan Chang
A new Zeekr 009 owner in May 25
紧急:极氪009安全与使用问题 致安聪慧(首席执行官)、袁菁(首席财务官)及极氪香港运营、市场和公关总监, 我写信是为了报告我在香港购买的极氪009的严重问题。该车辆无法保存关键驾驶设置,包括低速紧急制动、前后障碍物检测和车道辅助功能。每次进入车辆,我都必须手动重置这些设置,耗时高达三十秒。车道辅助功能的震动方向盘和警报声非常分散注意力,每次都需要手动关闭,迫使我将视线从道路上移开。此外,后方碰撞检测系统错误地将我的坡道停车位识别为障碍物,导致突然刹车,特别是在车内有儿童时,这种情况极为危险。这些设置在短暂离开驾驶座后也会重置,造成持续的安全隐患。这些问题严重影响了车辆的安全性和便利性。忽视此类投诉可能导致严重的公关危机,如小米SU7事件所示。我强烈敦促极氪立即通过软件更新永久保存设置,或其他方法改正车辆问题。请在七天内回复,否则我将升级此事,包括在社交媒体上分享我的经历。 此致 张丹 009今年五月新车主
I bought the new 009 in May this year and I have a love/hate relationship with it, so I’m posting the complaint letter I sent to Zeekr here for all potential buyers to see. I hope they can fix the problem so it can be a truely great car that it can potentially be.
Urgent: Zeekr 009 Safety and Usability Issue To Conghui An (CEO), Jing Yuan (CFO), and Zeekr Hong Kong Operations, Marketing, and PR Directors,
I’m writing to report a critical issue with my Zeekr 009, purchased in Hong Kong. The vehicle fails to save essential driving settings, including low-speed emergency braking, front/rear obstruction detection, and lane assist. Each time I enter the car, I must manually reset these settings, taking up to thirty seconds. The lane assist feature, with its vibrating steering wheel and alert sounds, is highly distracting and requires disabling every time, forcing me to look away from the road. Additionally, the rear collision detection falsely identifies my sloped parking space as an obstacle, causing abrupt stops that are dangerous, especially with children in the car. These settings also reset when exiting the driver’s seat, even briefly, creating ongoing safety risks. This issue severely undermines the vehicle’s safety and usability. Ignoring such complaints risks catastrophic PR consequences, as seen with Xiaomi’s SU7 incident. I strongly urge Zeekr to implement a prompt software update to save settings permanently. Please respond within seven days, or I will escalate this matter, including sharing my experience on social media. Sincerely,
Tan Chang
A new Zeekr 009 owner in May 25
紧急:极氪009安全与使用问题 致安聪慧(首席执行官)、袁菁(首席财务官)及极氪香港运营、市场和公关总监, 我写信是为了报告我在香港购买的极氪009的严重问题。该车辆无法保存关键驾驶设置,包括低速紧急制动、前后障碍物检测和车道辅助功能。每次进入车辆,我都必须手动重置这些设置,耗时高达三十秒。车道辅助功能的震动方向盘和警报声非常分散注意力,每次都需要手动关闭,迫使我将视线从道路上移开。此外,后方碰撞检测系统错误地将我的坡道停车位识别为障碍物,导致突然刹车,特别是在车内有儿童时,这种情况极为危险。这些设置在短暂离开驾驶座后也会重置,造成持续的安全隐患。这些问题严重影响了车辆的安全性和便利性。忽视此类投诉可能导致严重的公关危机,如小米SU7事件所示。我强烈敦促极氪立即通过软件更新永久保存设置,或其他方法改正车辆问题。请在七天内回复,否则我将升级此事,包括在社交媒体上分享我的经历。 此致 张丹 009今年五月新车主
I bought the new 009 in May this year and I have a love/hate relationship with it, so I’m posting the complaint letter I sent to Zeekr here for all potential buyers to see. I hope they can fix the problem so it can be a truely great car that it can potentially be.
Urgent: Zeekr 009 Safety and Usability Issue To Conghui An (CEO), Jing Yuan (CFO), and Zeekr Hong Kong Operations, Marketing, and PR Directors,
I’m writing to report a critical issue with my Zeekr 009, purchased in Hong Kong. The vehicle fails to save essential driving settings, including low-speed emergency braking, front/rear obstruction detection, and lane assist. Each time I enter the car, I must manually reset these settings, taking up to thirty seconds. The lane assist feature, with its vibrating steering wheel and alert sounds, is highly distracting and requires disabling every time, forcing me to look away from the road. Additionally, the rear collision detection falsely identifies my sloped parking space as an obstacle, causing abrupt stops that are dangerous, especially with children in the car. These settings also reset when exiting the driver’s seat, even briefly, creating ongoing safety risks. This issue severely undermines the vehicle’s safety and usability. Ignoring such complaints risks catastrophic PR consequences, as seen with Xiaomi’s SU7 incident. I strongly urge Zeekr to implement a prompt software update to save settings permanently. Please respond within seven days, or I will escalate this matter, including sharing my experience on social media. Sincerely,
Tan Chang
A new Zeekr 009 owner in May 25
紧急:极氪009安全与使用问题 致安聪慧(首席执行官)、袁菁(首席财务官)及极氪香港运营、市场和公关总监, 我写信是为了报告我在香港购买的极氪009的严重问题。该车辆无法保存关键驾驶设置,包括低速紧急制动、前后障碍物检测和车道辅助功能。每次进入车辆,我都必须手动重置这些设置,耗时高达三十秒。车道辅助功能的震动方向盘和警报声非常分散注意力,每次都需要手动关闭,迫使我将视线从道路上移开。此外,后方碰撞检测系统错误地将我的坡道停车位识别为障碍物,导致突然刹车,特别是在车内有儿童时,这种情况极为危险。这些设置在短暂离开驾驶座后也会重置,造成持续的安全隐患。这些问题严重影响了车辆的安全性和便利性。忽视此类投诉可能导致严重的公关危机,如小米SU7事件所示。我强烈敦促极氪立即通过软件更新永久保存设置,或其他方法改正车辆问题。请在七天内回复,否则我将升级此事,包括在社交媒体上分享我的经历。 此致 张丹 009今年五月新车主
I bought the new 009 in May this year and I like the car but hate the software, so I’m posting the complaint letter I sent to Zeekr here for all potential buyers to see. I hope they can fix the problem so it can be a truely great car that it almost can be.
Urgent: Zeekr 009 Safety and Usability Issue To Conghui An (CEO), Jing Yuan (CFO), and Zeekr Hong Kong Operations, Marketing, and PR Directors,
I’m writing to report a critical issue with my Zeekr 009, purchased in Hong Kong. The vehicle fails to save essential driving settings, including low-speed emergency braking, front/rear obstruction detection, and lane assist. Each time I enter the car, I must manually reset these settings, taking up to thirty seconds. The lane assist feature, with its vibrating steering wheel and alert sounds, is highly distracting and requires disabling every time, forcing me to look away from the road. Additionally, the rear collision detection falsely identifies my sloped parking space as an obstacle, causing abrupt stops that are dangerous, especially with children in the car. These settings also reset when exiting the driver’s seat, even briefly, creating ongoing safety risks. This issue severely undermines the vehicle’s safety and usability. Ignoring such complaints risks catastrophic PR consequences, as seen with Xiaomi’s SU7 incident. I strongly urge Zeekr to implement a prompt software update to save settings permanently. Please respond within seven days, or I will escalate this matter, including sharing my experience on social media. Sincerely,
Tan Chang
A new Zeekr 009 owner in May 25
紧急:极氪009安全与使用问题 致安聪慧(首席执行官)、袁菁(首席财务官)及极氪香港运营、市场和公关总监, 我写信是为了报告我在香港购买的极氪009的严重问题。该车辆无法保存关键驾驶设置,包括低速紧急制动、前后障碍物检测和车道辅助功能。每次进入车辆,我都必须手动重置这些设置,耗时高达三十秒。车道辅助功能的震动方向盘和警报声非常分散注意力,每次都需要手动关闭,迫使我将视线从道路上移开。此外,后方碰撞检测系统错误地将我的坡道停车位识别为障碍物,导致突然刹车,特别是在车内有儿童时,这种情况极为危险。这些设置在短暂离开驾驶座后也会重置,造成持续的安全隐患。这些问题严重影响了车辆的安全性和便利性。忽视此类投诉可能导致严重的公关危机,如小米SU7事件所示。我强烈敦促极氪立即通过软件更新永久保存设置,或其他方法改正车辆问题。请在七天内回复,否则我将升级此事,包括在社交媒体上分享我的经历。 此致 张丹 009今年五月新车主