Tara Trafzer

[Tara Trafzer @TaraTrafzer]

As a reminder, American still is refusing to answer or address their screw up on how to secure loyalty points as part of their status. They keep passing the buck on any type of responsibility. Please share and let me know if others have had issues with AmericanAir

[Tara Trafzer @TaraTrafzer]

@AmericanAir at @USDOT Day 3 of posting. I'm still posting and sharing about what happened given the loyalty points debacle but I should bring attention to something else that happened recently on my flight.

[Tara Trafzer @TaraTrafzer]

not paying any mind to what was continuing to go on. People were anxious on this flight and this is how we chose to handle someone yelling about bombs on an airplane?? Curious as to what the response will be from American on the protocols on handling situations like this.

[Tara Trafzer @TaraTrafzer]

In contacting American, they just are unwilling to do anything about it. I know I'm not a corporation but I was swindled by both companies based on their mistake. They both need to step up and make things right.

[Tara Trafzer @TaraTrafzer]

Day 2: @AmericanAir is really not concerned with helping me find a solution to my problem. Also, they don't seem to care about the scammers who gave me their attention and tried to get access to bank accounts. Apparently...

[Tara Trafzer @TaraTrafzer]

@AmericanAir and @AskBarclaysUS screwed up in reporting my loyalty points for last season which is how we get status in American's system. They charged me money and miles far in excess that what I owed because of a whoopsie on Barclay's part...

[Tara Trafzer @TaraTrafzer]

@AmericanAir might want to report @eAmericanAir given they are trying to scam your customers out of their money

[Tara Trafzer @TaraTrafzer]

@eAmericanAir You're a scam @X and @elonmusk beware that an account is straight up scamming people out of money pretending to be American Airlines

[Tara Trafzer @TaraTrafzer]

To all of the @AmericanAir AAdvantage Members or anyone else who has dealt with @AmericanAir, let me know if this has happened to you or what problems you have encountered. I have been trying to address a situation that was just brought to my attention from the Barclay...

[Tara Trafzer @TaraTrafzer]

@AmericanAir are you trying to scam people cause I just got off the phone with you after you contacted me via X and it seems as though you were calling to get my personal information to not resolve the issue but rather to use it to access my bank account

[Tara Trafzer @TaraTrafzer]

@PeteButtigieg and the Department of Transportation should be aware of how airlines are continuing to take advantage of it's customers.

[Tara Trafzer @TaraTrafzer]

top of that, I have reached out and emailed customer service and they are declining my request to refund me the inaccurate amount paid and to provide me with another offer. This is arguably some of the worst customer service I have ever experienced...

[Tara Trafzer @TaraTrafzer]

money & miles within the required time frame. It is rather the partner company that American chooses to work with that failed to report the loyalty points in a timely fashion, also a part of the agreement, & that miscalculated what was needed to secure Platinum Pro status. On...