Natascha Norton

[Natascha Norton @TaschNor1]

@EurostarUK Got customer assistance in the end. A huge thank you to Heloise for their help. :)

[Natascha Norton @TaschNor1]

@EurostarUK @Eurostar trying to change my ticket dates AGAIN but your website is STILL crashing at the manage booking stage. Can’t even look at new dates without getting an error message. FALSE ADVERTISING saying no refunds because of easy rebooking and then nobody to contact.

[Natascha Norton @TaschNor1]

@EurostarUK Because of the technical issues I’ve not been able to rebook before the 7day window so if I manually rebook it I’m going to get charged the £30 change fee! Can someone from customer service just contact me? Getting exhausted by this.

[Natascha Norton @TaschNor1]

@EurostarUK @Eurostar I’ve been trying to change a booking I have for THIS WEEK (18th and 22nd Aug) for the last 4days now. The website is freezing on the “check availability” function. I have now filled in a contact form twice and direct messaged with NO HELP. Pls assist ASAP.

[Natascha Norton @TaschNor1]

@EurostarUK @MrsPartner Having a similar issue. Trying to change a booking on the 18th but my screen is frozen in the manage bookings page on the dates screen. Please can someone help?