Taylor Harris

Owner of Taylor Harris Company Vintage clothing and accessories online boutique

[Taylor Harris @TaylorHarrisCo]

@Michelle_95414 who’s account photos are you stealing?!?! Obviously a fake ass profile.

[Taylor Harris @TaylorHarrisCo]

@comcastcares the time it took me to separate all my words I sent to your Cust. Service email, chat, private Twitter message, should in itself show how disappointed with X-finitely Comcast I am.

[Taylor Harris @TaylorHarrisCo]

@comcastcares tonight I chatted w/ 3 different agents online who said I would be connected to a supervisor and then chats “magically got disconnected” EVERY SINGLE TIME.

[Taylor Harris @TaylorHarrisCo]

@comcastcares which is SUPER ironic considering they also charge late fees for not paying your bill on time.

Please contact me back about resolving this issue, I would love to speak to someone who actually WANTS to help and do their job.

[Taylor Harris @TaylorHarrisCo]

@comcastcares I am sad to say, after my experiences with X-Finity, it makes me think they encourage this type of unethical, rude, and off-putting behavior in their employees to harness and take as much money from people as possible

[Taylor Harris @TaylorHarrisCo]

@comcastcares I cannot believe X-Finity is still in business if the customer experience I had is how these situations are normally handled, which after my multiple interactions, seems to be the case.

[Taylor Harris @TaylorHarrisCo]

@comcastcares The X-Finity promise says it puts its customers first and they will make it right if they do something wrong.

[Taylor Harris @TaylorHarrisCo]

@comcastcares so X-Finity can claim they want to help, but then force the customer to realize it’s a bigger waste of time and to let it go, by making it their decision to not follow through.

That is the opposite of customer service.

[Taylor Harris @TaylorHarrisCo]

@comcastcares It seems X-Finity customer service is a sham and the tactic is to wear people down from calling X-Finity by adding layers (automated system, terrible customer service agents, and unqualified supervisors)

[Taylor Harris @TaylorHarrisCo]

@comcastcares who then obviously does not care about resolving your issue and gives you a bunch of nonsense to get you off the phone.

[Taylor Harris @TaylorHarrisCo]

@comcastcares Now when I called the X-Finity number to try to speak with a real person it takes what feels like YEARS to actually speak with someone (and multiple times the automated system hung up on me forcing me to call again)

[Taylor Harris @TaylorHarrisCo]

@comcastcares When I asked for the supervisor’s name and the billing customer service agent names, I was told by an Alvin he was not allowed to disclose the name of the supervisor calling me back, I find this to be a lie and he just didn’t know who would call me back.

[Taylor Harris @TaylorHarrisCo]

@comcastcares I was told on 2 separate occasions that a supervisor would call me back in 2 hours, they failed to call me back both times.

[Taylor Harris @TaylorHarrisCo]

@comcastcares I asked them to pull the phone logs, I know you record EVERY call and if this was an issue X-Finity needed resolved, they would have that pulled up ASAP.

No one would do it and gave me the run around with answering me in indirect ways and repetition.

[Taylor Harris @TaylorHarrisCo]

@comcastcares So I called MULTIPLE times to find out what’s going on, NO ONE at your company can find ANY records/notes of either phone call I had with the supervisor and customer service agent about the $80.00 credit.

[Taylor Harris @TaylorHarrisCo]

@comcastcares I called about it and was told by a man (pretty sure it was Jerry/Jerald, he had the same distinct raspy voice) “It will be on next billing cycle statement” and it never showed up.

[Taylor Harris @TaylorHarrisCo]

@comcastcares The supervisor, Jerald, assured me I would receive an $80.00 credit to the account within 24 hours for all of the outages and issues with the service (he was the second person to tell me this that day).

There has been no $80.00 credit to the account.

[Taylor Harris @TaylorHarrisCo]

@comcastcares I called and spoke with a customer support agent who advised me a supervisor by the name of Jerry or Jerald would call me back and he did (only time someone has called me back from X-Finity) on Saturday September 12, 2020 after the service technician left.

[Taylor Harris @TaylorHarrisCo]

@comcastcares (seriously SO MANY more than we’re documented, I was unaware it was necessary to call every time it went out, I called so many times to report after being made aware of that, I actually got the same customer service agent twice).

[Taylor Harris @TaylorHarrisCo]

Speaking to X-Finity Customer service has been ZERO HELP and probably the worst customer service experiences I have EVER had.I have a MAJOR ISSUE.There were MULTIPLE service appointments and outages of internet service over the course of a almost a year from the START of service