Hotel update: It's now been over 5 days since I opened the case with corporate @RadissonHotels (they said 3-5 days for a response) and corporate still hasn't heard anything back from their own @RadissonRed LHR hotel so they're sending the GM an email directly.
Unbelievable.
Just hoping for some accountability, answers, and confirmation that hotel staff was spoken to so hopefully this doesn’t happen to anyone else staying in their hotels. @RadissonHotels shouldn’t be this difficult to do the right thing and protect the safety of guests.
Update: @bookingcom finally agreed to give credit even though they have still not been able to reach Radisson for the promised refund (in writing). Should have happened days ago without needing to fight this hard for it, but appreciate the resolution on behalf of Booking. (1/2)
As far as @RadissonHotels, I have had no response from the LHR hotel of any kind (they have my direct email), so I got corporate to open a case with them directly. They said 3-5 days for a response. (Continued on next tweet)
@RadissonHotels Waiting on your response, and the response of the LHR hotel directly to @bookingcom since booking won’t do anything until your hotel responds.
This is truly insane. @rhamericas@bookingcom@RadissonRed#radissonhotels#radisson
Radisson Red Hotel is unresponsive and have not provided ANY refund for the incident that occurred. https://t.co/v4C7UI22oW has been unable to reach them.
@bookingcom Yes. Your message continues to not resolve anything and be very unhelpful, being as @RadissonHotels is not responsive to anyone. This should not fall on the customer.
@Dunjushka Well it's one of the biggest hotel chains in the world, wouldn't be shocked if they had a contact at Google/a way to flag them & get removed. There were hundreds yesterday, and about 4 now.
Their response. Already have contacted @ChaseSupport 3 times who says I can't dispute the charge, and @bookingcom is basically fully in control at this point.
.@bookingcom need help getting a refund for a hotel situation please, not getting a response from https://t.co/v4C7UI1uzo customer service who said they were contacting the hotel over a week ago and Chase said I can't dispute the charge, has to go through you.
Thank you!
@Chase Chase sapphire reserve customer, booked flight through portal, chase messed up flight, was talking with specialist for 1.5 hrs before getting disconnected, no call back. Pls help, thanks!