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To speak to a social care representative, send us a DM for a quicker response.

[Booking.com @bookingcom]

Hi there, thank you for sharing your concerns. We understand how important this matter is to you and appreciate you taking the time to explain your situation. To review your concerns further and discuss account-specific details securely, please contact us through a private channel. We appreciate your cooperation.

[Booking.com @bookingcom]

Hi there, thank you for reaching out. We understand your concern regarding the refund and that you've been waiting since October 9 for the funds to be returned to your account.

Please note that we have responded to you via private message regarding your case. Kindly check it at your convenience, as we've shared the latest information available regarding your booking.

[Booking.com @bookingcom]

@saltynative Hi there, thanks for reaching back to us, and regret to hear the inconvenience that this matter has brought you. We've sent you a private message. Please check it at your earliest convenience. Kind regards.

[Booking.com @bookingcom]

@miabyte Hi there, thank you for keeping us posted, and we acknowledge that you have already sent us a private message. If you have other questions or concerns, please do not hesitate to let us know via DM so that we can assist you. Kind regards.

[Booking.com @bookingcom]

Hi Kamalesh, we understand how concerning this situation must be, especially after the multiple reminders you've sent and the length of time you've been waiting for a resolution. For your privacy and security, we're unable to disclose booking-specific information through a public post. Please send us a private message. Thank you for your patience.

[Booking.com @bookingcom]

Hi Louise, we regret that you had to secure an alternative stay as the property on your initial booking didn't provide the check-in details. In order for us to look into this further, please DM us the following details:

- Confirmation number:
- Pin code:
- Name on the reservation:

Alternatively, for immediate support, you can always give us a call here: https://t.co/o8QyR8SaDb.

[Booking.com @bookingcom]

Hi Vasu, we understand the urgency of your situation, especially as you've been trying to resolve the cancellation or modification of your reservation and have not received a response from the property's corporate team.

Please note that you can cancel your reservation through your confirmation email, the https://t.co/fGhmZE7riF app, or the https://t.co/fGhmZE7riF website. The cancellation policy you selected at the time of booking will apply. Each accommodation provider manages its own policies, so when an out-of-policy cancellation is requested, only the property can approve it as an exception through written confirmation.

We'll be happy to reach out to the property on your behalf if you send us a private message with the following details:

- Pin code:
- Name on the reservation:

Once we receive these details, we'll look into this further.

[Booking.com @bookingcom]

@ravichreshetov Hi there, thank you for your message. We understand your frustration and appreciate you sharing your concerns with us. We have sent you a private message regarding your inquiry. Please check your messages for further assistance. https://t.co/Z89AAoEgD7

[Booking.com @bookingcom]

Hi there, it seems that you need assistance with your reservation. Please DM us the following details, and we'll get back to you as soon as possible:
• Confirmation number:
• Pin code:
• Name on the reservation:
Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, please call our 24/7 Customer Service Team - our contact details can be found here: https://t.co/o8QyR8SaDb.

[Booking.com @bookingcom]

@callmemanik Hi Manik, thank you for reaching out. We understand your concern regarding the payment you made and the lack of a booking confirmation. We have sent you a private message regarding your inquiry. Please check your messages for further assistance.

[Booking.com @bookingcom]

@Gonnabealrite Hi there, thanks for reaching back to us, and understand how frustrating this must be. We've sent you a private message. Please check it at your earliest convenience. Kind regards.

[Booking.com @bookingcom]

Hi there, thank you for bringing this to our attention, and we regret to hear about the difficulty you're experiencing with your international ticket. We completely understand how frustrating it must be to be referred back and forth between providers without a clear resolution, especially when your travel plans may be affected.

Unfortunately, we're unable to assist with Flight reservations through social media, but you can contact our Flights team here: https://t.co/OVuF5pCzba, or call {US}[phone] / {UK}[phone] / {IE} [phone].

[Booking.com @bookingcom]

Hi Cynthia, thank you for reaching back to us. We understand your concern regarding the sharing of sensitive information and appreciate you raising this with us. For us to look into this matter further, please send us your booking details via private message, so we can review your case and ensure your concerns are noted accordingly. Your cooperation is highly appreciated and hoping to hear from you soon. Kind regards.

[Booking.com @bookingcom]

Hi Ravi, we regret to hear about the difficulties you experienced with your check-in and understand how frustrating it must be to have been waiting for an update regarding your case. For us to look further into this, kindly send us a private message with the following details, and we'll get back to you as soon as possible:

• Confirmation number:
• PIN code:
• Name on the reservation:

Please bear in mind that our Social Media Team doesn't work in real time. For immediate support, please call our 24/7 Customer Service Team. Our contact details can be found here: https://t.co/o8QyR8SaDb

[Booking.com @bookingcom]

Hi Chikandamina, thank you for reaching out, and we regret to hear that your flight has been cancelled. However, we're unable to assist with flight reservations through social media, but you can contact our Flights team here: https://t.co/OVuF5pCzba, or call {US}[phone] / {UK}[phone] / {IE}[phone].

[Booking.com @bookingcom]

@Gonnabealrite Hi there, thanks for reaching back to us, and understand the inconvenience that this matter has brought you. We've sent you a private message. Please check it at your earliest convenience. Kind regards.

[Booking.com @bookingcom]

Hi there, we regret to hear that you have entered the wrong email on your booking. If you send us a private message with the following details, we'll look into our system to see if we can locate your booking:
- Name of the property:
- Dates of stay:
- Full guest name:
- Name of the person contacting us:
- Email address used to make the booking:

[Booking.com @bookingcom]

Hi Kamalesh, thank you for your message. We understand your frustration and appreciate the efforts you've made to follow up on this matter.

Upon review, we can see that our support team's most recent communication was sent via email on 20 October. To ensure your case is handled by the appropriate team and to avoid any delays, we kindly ask that you reply directly to that email.

Thank you for your cooperation.