Tdswali Tells All

A creative educator and new author taking up a small space on the interwebs #Chicago #Tdswali #SWFTT
#DIMECD #CUSTSERV #IDEAS

[Tdswali Tells All @Tdswali]

As of yesterday the issue was resolved in my Klarna app thank you for your attention to this matter.

[Sebastian Siemiatkowski @klarnaseb]

@Journeys_HELP @Tdswali @Klarna @journeys Me too!

[Tdswali Tells All @Tdswali]

As of yesterday the issue was resolved in my Klarna app thank you for your attention to this matter.

[Journeys Help @Journeys_HELP]

@Tdswali @Klarna @klarnaseb @journeys We are very sorry to hear this. Please DM us @Journeys_HELP with your order number and email. We would be glad to take a look further.

[Tdswali Tells All @Tdswali]

Will do.

[AskKlarna @AskKlarna]

@Tdswali Hello, we are very sorry to hear about this. We kindly ask you to send us a private message on this platform with your account information for us to assist you asap. Please follow us back to be able to send us a message. Thank you so much in advance

[Tdswali Tells All @Tdswali]

@Klarna @klarnaseb @journeys
I love Klarna but this issue has been dragged to capacity and is now draining at this point. #CustomerService #receipt #nobueno

[Tdswali Tells All @Tdswali]

@Klarna @klarnaseb @journeys
The purchase keeps getting added back to my Klarna account as if it's a purchase, when in fact it was returned months ago with #receipt
#cust

[Tdswali Tells All @Tdswali]

@Klarna @klarnaseb @journeys
This has been ongoing since September, the return was made in September! I don't have the product, I don't have the money, yet you want to stick me with the bill negate you won't agree and communicate? #howsway #cust

[Tdswali Tells All @Tdswali]

@Klarna @klarnaseb @journeys
So here's an introduction so you all can discuss what you need to do without me the #CustomerService please close this return and stop trying to make me pay for an item i no longer have.

[Tdswali Tells All @Tdswali]

@Klarna @klarnaseb @journeys
You apparently need to communicate amongst yourselves but you're both dragging me into a conversation between you keeping me #hostage in this little triangle. #CustomerService

[Tdswali Tells All @Tdswali]

@Klarna @klarnaseb @journeys
Why am I still being asked to be apart of a returns process after doing my part as the #consumer ? Someone please help me understand. #cust

[Tdswali Tells All @Tdswali]

@Klarna @AskKlarna @klarnaseb
The return process I've come to know wasn't fully accepted. The store @journeys asked for the Klarna card used to make the online purchase. #CustomerService #returns

[Tdswali Tells All @Tdswali]

@Klarna @AskKlarna @klarnaseb
In-store I was asked to supply the Klarna card used to make the purchase. In past returns where I used Klarna they scan the purchase somehow and it goes through the app or some other method.

[Tdswali Tells All @Tdswali]

@Klarna @klarnaseb @AskKlarna
I already entered receipt info in the app and via email. Only to recieve a customer service email from Klarna asking for the very same thing again. I've done my part why am I being requested to support this process?

[Tdswali Tells All @Tdswali]

@Klarna @klarnaseb @AskKlarna
I returned in-store and a few weeks later I see Klarna flagged the return in the app saying it was still not closed and that I needed to contact the retailer Journeys and provide more information.

[Tdswali Tells All @Tdswali]

@Klarna @AskKlarna @klarnaseb
Your returns process has always been pretty easy, until now.

[Tdswali Tells All @Tdswali]

@Klarna @klarnaseb @AskKlarna
I ordered a shoe from Journeys using Klarna's services in September 2024, after receiving the item I only viewed online I realized I didn't like it as much as I thought and returned the item only days later still in the month of September.

[Tdswali Tells All @Tdswali]

@Klarna @AskKlarna @klarnaseb
I have given every shred of information requested for a return process that really shouldn't concern me at this point. It appears Klarna and a merchant I made a purchase to Journeys need to settle a dispute that's beyond me.

[Tdswali Tells All @Tdswali]

@Klarna
@klarnaseb
@AskKlarna
Having a issue with a return for over 2 months. Please help #CustomerService

[Tdswali Tells All @Tdswali]

If we could we definitely would've bought a few more pairs of @VANS_66 @vans today in #oakbrook solely based on the #custserv experience we encountered today and the responses from #vans #corporateoffice

[Tdswali Tells All @Tdswali]

Today by #happenstance in Oakbrook we visited one of our #fav @VANS_66 @vans stores and was met with the usual #custserv we are accustomed to for the brand. Each of the employees working had #awards for their #service on their lanyards because they've gone the distance.

[Tdswali Tells All @Tdswali]

It's not always about a #discount or #couponcode as many think it's about real change and folks working in #custserv positions adequately doing their jobs or finding employment elsewhere when they aren't people persons. @VANS_66 @vans