Den Enguillo

God’s son, Sam’s husband, Amy’s dad and founder of OneCo Hong Kong Limited.

[Den Enguillo @TeamDEnguillo]

@AmazonHelp two of my orders are undeliverable and this has happened too many times already where my orders are not delivered but usually I get a swift refund. This time, I was told to wait until 26th March. That is way too long to wait. I paid extra for shipping and taxes too.

[Den Enguillo @TeamDEnguillo]

5/5 I don’t live in the Philippines so what other ID can I produce? Do you really think this is quality customer service or is it pure incompetence and bureaucracy that reinforce bad reputation. and unnecessary inconvenience to everyone.

[Den Enguillo @TeamDEnguillo]

So @TalktoBPI to follow up on the very simple matter that your organisation cannot seem to resolve. Please try to read and understand before sending another generic responses.

[Den Enguillo @TeamDEnguillo]

4/5 I then got another email requesting for another valid ID? So I sent my current residential ID (issued by local government overseas)

[Den Enguillo @TeamDEnguillo]

PS..I got a message to say they will call me back within 7 days during their office hours (Manila Time) Can @TalktoBPI at least provide a specific time/ day so customers can at least wake up when they are on the other side of the world?
Surely we can do better no?!

[Den Enguillo @TeamDEnguillo]

So @TalktoBPI wants you to physically visit their branch in the Philippines when you are overseas just to finalize or confirmed a change of details you’ve made via apps/ website…does it make sense? 1/2

[Den Enguillo @TeamDEnguillo]

2/2 Was it not the purpose of apps and online banking again to make service more convenient? Why make it so virtually difficult to contact their customers service hotline? And you only get generic response?

[Den Enguillo @TeamDEnguillo]

@meelonmuskusa Yes

[Den Enguillo @TeamDEnguillo]

@TalktoBPI Thanks. I’ve responded back and will hope to get some resolutions.

[Den Enguillo @TeamDEnguillo]

@TalktoBPI Hi BPI - I live in Hong Kong and am planning to go back to the Philippine so opened an account online but I am unable to register my device using BPI Apps.

[Den Enguillo @TeamDEnguillo]

I followed the instructions as given but failed so many times and getting through automated messages on the phone is impossible. This makes it difficult for me to transfer funds if I can’t use the apps which is needed for transactions. Any suggestions?

[Den Enguillo @TeamDEnguillo]

Congratulations Argentina and France…what an epic finale! Well done Messi #ArgentinaWins #WorldCupFinal22

[Den Enguillo @TeamDEnguillo]

Extremely chocolatey brownies made by Amy and her friend Moriah…YUM😋!

[Den Enguillo @TeamDEnguillo]

My fav recipe to start the week off right #theperfectblend

[Den Enguillo @TeamDEnguillo]

Lazy morning

[Den Enguillo @TeamDEnguillo]

Mostly true….

[Dan Price @DanPriceSeattle]

Translating job ads

Competitive salary: Low pay revealed in 5th interview
Flexible schedule: Work holidays, Sundays
Be your own boss: Contractor with no benefits
Seeking rockstar: Work 80-hour weeks
Fast-paced environment: Burn out in 3 months
We're like a family: Run like hell

[Den Enguillo @TeamDEnguillo]

@steph_arnaldo Yup