TeamViewer Support

Support with any & all questions about @TeamViewer. Need help? Just ask! Tweet us here or check

[TeamViewer Support @TeamViewer_help]

@toutkour Merci pour vos retours. Afin de renforcer la sécurité des utilisateurs, TeamViewer exige désormais un compte vérifié avant toute connexion. Sans cela, aucune connexion sortante n'est possible. Vous trouverez plus d'informations ici : https://t.co/VBmcp0i1Zv
Bien à vous,
Sophia

[TeamViewer Support @TeamViewer_help]

@Faes_Eric Thanks for flagging this. Could you please DM us a few more details so we can take a closer look? It would help to know the TeamViewer versions, modules used (full client, QuickSupport, Host), OS, whether Easy Access is set up on the devices, and when it occurred. Best, Sophia https://t.co/f8HEMwDkJl

[TeamViewer Support @TeamViewer_help]

@bendellwerry You can log in either via the TeamViewer Full Client or through the web interface at: https://t.co/yJQbIKKi4J. If anything is unclear or you need help accessing your account, please don’t hesitate to contact us.
Best,
Ying (2/2)

[TeamViewer Support @TeamViewer_help]

@bendellwerry Thank you for reaching out.
This email is a reminder from TeamViewer, sent to you and other users in a similar situation, to log in to your TeamViewer account to keep it active. For more details, please refer to our Knowledge Base article: https://t.co/wZzkQMWA2b. (1/2)

[TeamViewer Support @TeamViewer_help]

@Hiratech01 2/2

You can find more information about subscriptions, cancellations, and renewals in our Knowledge Base: https://t.co/b5QTfTyf5f, as well as at the bottom of your initial invoice and in our EULA: https://t.co/Q9MaxfGWhc

We hope this information is helpful!

Best,
Sophia

[TeamViewer Support @TeamViewer_help]

@Hiratech01 1/2

Thanks for your honest feedback. We're sorry to hear about your negative experience with your cancellation.

If you've opened a support ticket, please feel free to send us the number via DM. If not, please share further details via DM so we can take a closer look. https://t.co/f8HEMwDkJl

[TeamViewer Support @TeamViewer_help]

@IMBsbasan and we’ll make sure your case is forwarded to the responsible team for review. Alternatively, you can contact our support team directly at https://t.co/LTp5b1PBbA for further assistance.
Best, Ying (2/2)

[TeamViewer Support @TeamViewer_help]

@IMBsbasan We’re sorry to hear about your experience, that certainly doesn’t sound like the experience we want for you. As this involves billing and licensing, we’re unable to handle it directly here. Please send us a DM with your ticket ID if you have one, (1/2 ) https://t.co/f8HEMwDkJl

[TeamViewer Support @TeamViewer_help]

@acjuelich Thanks for your feedback, Adam - we always value user experiences and would like to better understand any issues you've encountered. Feel free to DM us with more details so we can see if we may better assist. We're also happy to forward your feedback internally.
Best,
Josh

[TeamViewer Support @TeamViewer_help]

@Jester512 Thank you for reaching out.

You can disable these messages in the TeamViewer settings. Go to Settings → Customization and disable In‑product marketing messages using the toggle (as shown in the screenshot attached).

Best,
Sophia

[TeamViewer Support @TeamViewer_help]

@sanjarcode Thanks for getting back to us! We’ve replied via DM and are looking forward to hearing from you. Best, Nadin

[TeamViewer Support @TeamViewer_help]

@KiPos_info Thank you for reaching out! Based on your description, your case isn't related to our status post. For more info about your TeamViewer 12 license, please check our Community announcement: https://t.co/G63SwD89h5 Best, Nadin

[TeamViewer Support @TeamViewer_help]

We fixed the issue which caused the degraded performance and all our systems are back online and functional. Please see our current status here: https://t.co/dSYOiV23uC. We apologize for any inconvenience caused.

[TeamViewer Support @TeamViewer_help]

We fixed the issue which caused the degraded performance and are now monitoring the situation. Please subscribe to our status page https://t.co/gJFk209MmT

[TeamViewer Support @TeamViewer_help]

A subset of our users are currently experiencing technical issues with managed devices visibility. Our engineers are working on the issue. Please subscribe to our status page for more info: https://t.co/lqKJr7IPqh

[TeamViewer Support @TeamViewer_help]

@JPTefft We’re sorry to hear that your TeamViewer ID was incorrectly flagged for commercial use.
If you’re using TeamViewer for personal purposes, you can restore access to the free version by submitting the verification form on their website: https://t.co/WfURnJnSks

Best,
Chisa

[TeamViewer Support @TeamViewer_help]

@GnSniper22 O comportamento descrito pode ter diferentes causas. Dessa forma, a recomendação é abrir um ticket de suporte para verificar os detalhes do ocorrido e orientá-lo da melhor forma possível: https://t.co/VLkvoKwC6D. Best, Carol

[TeamViewer Support @TeamViewer_help]

@cppgohan Customers were informed in advance and are encouraged to upgrade to supported versions to continue receiving security updates and technical support. For accurate and up‑to‑date information, customers should always refer to: https://t.co/aERCLX3Tms (2/2)

[TeamViewer Support @TeamViewer_help]

@cppgohan TeamViewer’s phase‑out of older client versions (including versions 13 and 14) is part of our regularly planned lifecycle management for software products. Older versions are retired once they no longer meet our security, compatibility, and support standards. (1/2)