Wrote something a little different today. A look at what it's actually like navigating a hearing world as a Deaf person, the small stuff and the big stuff, and why community ends up filling the gaps the world keeps leaving open. https://t.co/CNJBgCgQBH
Monday PSA for hiring managers: 'strong verbal communication skills' in a posting for a desk job is often just a filter that screens out Deaf talent for no reason.
Support ticket wisdom: the customer is rarely describing the actual problem. They're describing where the problem hurt them. Your job is to follow the pain backward.
Accessibility overlays that promise to fix your site with one line of code are the diet pills of the web. Sounds great, does nothing, might make things worse.