What if losing customers has less to do with your product and more to do with how you follow up with them?
That question really changed the way I look at Customer Support and CRM.
As I’ve been developing my skills in both areas, I’ve realized that customer support isn’t simply about responding to questions or resolving complaints.
It’s about what happens after the conversation.
Did you follow up?
Did you remember the customer’s previous issue?
Did you keep their information organized?
Did you make their next interaction easier?
That’s where CRM becomes so valuable.
For a business owner, having a good CRM system means customer interactions don’t disappear after the conversation ends. It helps you keep track of customers, follow-ups, concerns, and important details that can strengthen the relationship.
And from the customer’s perspective, that can make a simple difference:
“They actually remembered me.”
That feeling can build trust.
And trust can keep customers coming back.
This is why I’m excited about combining Customer Support + CRM as I continue building my skills.
Because great customer support may solve a problem today.
But great support backed by good CRM can help build a relationship that lasts.
Business owners: are you focusing more on getting new customers or keeping the ones you already have?
#CustomerSupport #CRM #CustomerRetention #CustomerExperience #BusinessGrowth #RemoteWork
Here's why:
• The workday has settled down.
• You're likely to be more alert.
• You have enough time to prepare.
• You avoid early-morning rush.
• You avoid afternoon fatigue.
I'd personally choose 10 AM.
But remember, preparation matters more than timing.
Cover letter / pitch
Stop writing "I am writing to apply for..."
Start with the employer's problem:
"Your support queue is probably growing faster than your team. I've helped fix that before."
First lines decide if they keep reading.
How to create your own luck:
- Surround yourself with people who are miles ahead of you.
- Show up consistently and put in the work, even when nobody is watching.
- Build a reputation as someone who keeps their word and delivers on promises.
How to create your own luck:
- Surround yourself with people who are miles ahead of you.
- Show up consistently and put in the work, even when nobody is watching.
- Build a reputation as someone who keeps their word and delivers on promises.
How to save X gifs that are blowing up overseas
If you’ve been screen recording gifs you like on X because you couldn’t save them, you don’t have to do that anymore
1. Long-press the gif
2. Tap "Copy video link"
3. Paste it into your post composer
The gif will be added to your tweet just like that
Try it out with the gif below
What a man wants in his woman, he also wants for his sisters and daughters.
But what a woman wants in her man, she doesn’t necessarily want for her brother or son.
Men are genuine lovers, women are calculating lovers.