Zachary Banks

Director, Technology | #SalesforceMVP | Current BOS Architect UGL | Former ATX User Group Lead| #Dreamforce Speaker| #LifeWithGoldie | 12X Certified Architect

[Zachary Banks @TechieZach]

Thrilled that @Agentforce for Setup is now GA! 🚀

Key highlights:
• All Setup actions are non-billable
• Setup actions consume zero Agentforce credits

Huge win for teams using AI to manage their orgs. Big shoutout to @CherFeldman! 👏 #Agentforce #Salesforce #AI

[Salesforce Admins @SalesforceAdmns]

💬 At #TDX26, Trailblazer @TechieZach asked a question admins across the community have been waiting to have answered: Will Setup with Agentforce be included in their subscription?

Today, we’re excited to make it official. Setup with Agentforce is now Generally Available (GA) and does not consume Agentforce credits, making it even easier for admins to navigate Setup, complete tasks, and troubleshoot issues faster.

See additional details here: https://t.co/DrQuBObmZh

[Zachary Banks @TechieZach]

@_andrewrusso @Benioff @salesforce @agentforce @SlackHQ Wow! A whole live demo in a customer org, that was pretty fast

[Andrew Russo @_andrewrusso]

@Benioff @salesforce @agentforce There is no way this is real life right now…

Agentforce Coworker was able to pull together and navigate our complex sales and erp data to answer questions that just yesterday would have been 45-60 mins of swivel chairing between screens and systems to even try to figure out.

[Andrew Russo @_andrewrusso]

holy shit, i just got Coworker setup in 20 mins and its like really freaking good.... like this is insane...

i did NOT expect it to actually work this well, or at all tbh...

(we have 1300 custom objects, so the fact that it came up with this and the answers to all of the Qs here are not using standard order and product objects at all and it used the right custom objects its insane...)

The fact that it understood the type of parts and called them watejet parts is contextual info it derived, none of them even say waterjet or have a field saying they are.

I thought @SlackHQ Slackbot was powerful with salesforce data… this is next level.

I just enabled it for half our organization to test out in production.

[Marc Benioff @Benioff]

Welcome Agentforce Coworker. 🤝
Your new AI teammate is now inside every Salesforce search bar. It doesn’t just find things — it works with you. Agentforce now instantly taps into your CRM data, workflows, customer history, opportunities, and cases… then takes action in real-time.
❌ No copy/paste
❌ No tab hunting
❌ No context switching
Just ask. Act. Close faster. 🔥
Plus, build custom agents that run natively in Slack, Teams, and mobile. Available today for every Agentforce customer. We went from internal dog fooding to your hands in record time. The pace at Salesforce is absolutely WILD right now ⚡️Be a Trailblazer — turn yours on today! 👇

[Zachary Banks @TechieZach]

X is shutting down the community feature and reaching out to admins of communities to migrate to group chats.

You can join the one for the X community, ‘SFDC Trailblazer Community’ here:
https://t.co/YoazjvyVAJ

[Zachary Banks @TechieZach]

If I’m not hitting the right endpoint (which I’d love to be told I’m not), let me know

[Zachary Banks @TechieZach]

Hey @denk_tweets

The @beehiiv API restricts draft posts to only the enterprise plan. This locks out smaller creators from being able to automate content workflows. I can name at least 3 competitors that don’t have this same restriction, and I would hate to migrate. thoughts?

[Zachary Banks @TechieZach]

Thank you for the cool shoes @tableau @salesforce

[Salesforce @salesforce]

Solve puzzle.
Slack @MrBeast the answer first.
Win a million bucks. 🤑

[Zachary Banks @TechieZach]

@worshipathena The Dion’s victory serves as a masterclass in how the real world truly operates, reminding people that while talent gets you under the lights, it is your relationships and character that keep you winning. Genuine rapport and influence is the true prize in the real world.

[Zachary Banks @TechieZach]

@Benioff @Patriots @salesforce @lissa__x patriots x Salesforce!!

[Marc Benioff @Benioff]

Let’s go Patriots! ❤️🏈🇺🇸
Great teams run on trust, teamwork… and AI.
Powered by Salesforce + Agentforce.
#GoPats #AI #Agentforce

[Zachary Banks @TechieZach]

@function @drmarkhyman Thank you! Glad I can pay.

Suggestions for improvement:

Let customers self pay on a standard web page

Don’t restrict support experiences behind AI, as it directs us to social media to get support

When a card expires, let customers fix it and proceed to payment

[Zachary Banks @TechieZach]

@function / @drmarkhyman
it looks like your AI chatbot seems to be dropping the pass to a real human being. There is no other support link on your website of who to contact for payment, I’m stuck in an infinite void talking to myself (the AI ignores me too after a failed pass), in which I’m trying to give yall money. The payment page doesn’t load anywhere on the account after updating my billing, it tries to, then just stops and I’m redirected to the AI. Social media sounds like a great next step to try to pay. I know a certain AI chatbot (cough @agentforce) yall could implement on your website. Since I can’t get to your payment page, is this where I offer my services to fix your chat routing in lieu of payment? 😆

#SomewhatKidding #JustWantToPayMySubscription

[Marc Benioff @Benioff]

@MrBeast @MrBeast Very seriously, Jimmy you should really do our Salesforce Super Bowl commercial for 2026! What’s the craziest thing you can dream up for the biggest stage on earth? I know we could do something great together! Thank you for being a great customer, and happy 2026! 👍

[Zachary Banks @TechieZach]

@Benioff @MrBeast Another reason to tune in for the Super Bowl commercials

[Zachary Banks @TechieZach]

A great year-in-review read from Tokyo @salesforce admin user group lead, @mamecchi_ad

#trailblazercommunity

[まめっち @mamecchi_ad]

今年を振り返ってnoteにまとめました。よかったらご覧ください。
#CGLYearinReview2025
#SJAG

2025年のふりかえり｜まめっち @mamecchi_ad #今年の振り返り https://t.co/dJoxryqQQI

[Zachary Banks @TechieZach]

@_andrewrusso @salesforce Yes @agentforce was a hot topic at the event. The community couldn’t get enough on the questions, definitely was an event feature.

[Zachary Banks @TechieZach]

What a fun and educational @salesforce @tableau @MuleSoft @SlackHQ user group in Boston last night. Over 200 RSVPs for the user group with a great check in rate. 9 degree weather wasn’t stopping anyone. Definitely need to do more #OneSalesforceCommunity events.