Greed is the only reason why @SouthwestAir changed their policy, not a better customer experience. The only reason why people would fly with Southwest is because of their bags fly-free policy.
I’ve seen firsthand how people’s actions come back to them, both good and bad. It’s wild how some mistreat others, act selfishly, and still expect blessings to pour in—then they’re shocked when karma hits. Life has a way of showing us that how you treat others truly matters.