Teenesh Pothula

[Teenesh Pothula @Teenesh_7]

My Instagram video about Amazon’s lack of responsibility has over 300K+ views and 400+ comments, yet Amazon remains silent. This is unacceptable. Time for action. @amazonIN @AmazonHelp #FixThisAmazon #CustomerRights @JeffBezos @AmazonBusiness #AmazonFailedToSolveMyIssue

Here is the link of my video
https://t.co/0x3JJepWUF

[Teenesh Pothula @Teenesh_7]

“Amazon, I trusted your platform with ₹1,76,107, and this is how I’ve been treated.

On September 27th, 2024, I ordered a Sony Alpha 7CM2 camera. But instead of the product I paid for, I received a completely different one—a Sony A6700 camera. I recorded a video of the unboxing in front of the delivery agent as proof and reported the issue immediately.

What happened next was shocking:
•I was told to wait four days for an investigation.
•After the wait, Amazon closed the case, claiming the correct product was delivered—which is NOT TRUE.
•Despite providing clear evidence, Amazon refused to take responsibility.

To resolve this, I took multiple steps on my own:
1.I raised the issue on Twitter to get visibility, but no real action was taken.
2.I filed a police complaint with the Telangana police station.
3.I approached the consumer forum, but they couldn’t help with business-related purchases.
4.I even traveled to Bangalore to meet the seller in person. They admitted the mistake was on Amazon’s side but refused to assist further.

This has been a draining and frustrating experience. After almost three months, I still haven’t received the camera I paid for or a refund. Amazon, how can such negligence happen on a platform as big as yours?

If this issue isn’t resolved, I’ll have no choice but to take further steps:
•File a legal case with my advocate.
•Share detailed videos on all platforms to expose this negligence.

This isn’t just about money; it’s about fairness and accountability. To everyone reading this, please help me amplify this issue. Share this post and tag @amazon @amazonIN
@AmazonHelp @AmazonBusiness @JeffBezos to ensure they address this.

Amazon, it’s time to take responsibility and fix this.”

[Teenesh Pothula @Teenesh_7]

@bhattneeraj22 @amazonIN @Hindware_India Bro your problem solved?

[Teenesh Pothula @Teenesh_7]

A video explaining everything about my issue with Amazon is coming soon to Instagram, X, and Threads. @amazonIN @AmazonHelp @AmazonBusiness #amazonFailedToSolveMyIssue

[Teenesh Pothula @Teenesh_7]

@AmazonHelp @amazonIN I received the wrong product, and your team won't process a refund or replacement, saying they're "helpless." I've filed a complaint with the Consumer Forum due to poor service. Please escalate! #NoSupportFromAmazon #ConsumerForum

[Teenesh Pothula @Teenesh_7]

Received the wrong camera from @amazonIN @AmazonHelp , and even though the app states a return/replacement policy till Oct 5th, support is refusing to help! I have videos & photos proving the issue. Why aren’t you honoring your policy? #amazonCustomerServiceFail #AmazonSupport

[Teenesh Pothula @Teenesh_7]

@AmazonHelp @amazonIN I’m disappointed with the lack of support for my order. I ordered a Sony Alpha ILCE-7CM2 camera, but after multiple attempts, I still have no resolution. Can someone please escalate this issue and help me out? This is affecting my work

[Teenesh Pothula @Teenesh_7]

@AmazonHelp @itsvamsiarjun @amazonIN @AmazonNews_IN I’m the one who ordered it from my Amazon business account and went through this issue

[Teenesh Pothula @Teenesh_7]

@amazonIN @AmazonHelp I ordered a Sony Alpha 7C II but received a completely different camera. Support refused a refund or replacement, citing “policy and terms,” despite me providing all evidence. This is unacceptable. I need urgent help.

Order: 407-5281746-6784328