@Swiggy This is unacceptable. Received stale food, and another order was delayed for hours and then cancelled without any update, Contacted support, clearly explained everything, and was told it would be escalated to a supervisor. I stayed online late at night as asked.
Instead of a resolution, I was kept waiting repeatedly and then the chat was closed without any update. Completely unprofessional handling. Expecting a proper resolution and accountability. Please address this ASAP.