@brightmawo Happy client service month Bright. Thank you for getting in touch. Our sincere apologies for the delays in assistance. May you note that we are engaging our technical team and we will provide feedback via DM. ^Beauty
@fortune_pardon Hi Fortune. Kindly note the line should be active. Kindly try to reinsert the line if it does not work may you take it to the nearest TelOne shop for assistance. ^Nissi
@mupositori_lite Hi valued client. May you kindly inbox us the account name, contact number, email address and physical address for further assistance. ^Nissi
@DeclareMac4994 Hi Declare, thank you for reaching out. We apologise for the delay in assistance. May we have your full name, address, cell number and email address you used in our inbox for assistance.^Mazviita
@Yello_Malewa Hi Yello, thank you for your kind feedback. We are glad to hear you are satisfied with our services. We will continue striving to maintain and exceed this standard. If you ever need any assistance, we are just a message away. ^Mazviita
@mupositori_lite Hi Baba Jukwa, thank you for reaching out. Kindly confirm if you have been told by our team to migrate to Fibre or it by your wish so that we can assist you accordingly.^Mazviita
Please follow the steps below.
Step 1: Send email to [email protected] your registered email or visit a TelOne Client Services Centre for your password configuration.
Step 2: Get your VoIP number and password via your registered email.
Step 3: Download TelOne Connect
Step 4: Log In and Start making seamless calls with TelOne Connect.^Mazviita
Kindly use any of the below self-service platforms to check your account balance and recharge:
1. Chommie
Send "Hi" to 0718700950 to start a conversation with Chommie on WhatsApp, our virtual assistant
2. USSD code
Dial *216# from a Netone or Econet line.
3. My Telone App
Download our mobile application "My TelOne" from the Play Store.
4. Visit https://t.co/mZWmnwSHPJ. ^Mazviita
@fleen_m199712 Hi Fleen, we apologise for the challenge you are facing. Kindly confirm if you switched off your gadget for 10 minutes and there was no change.^Mazviita