bright mawo

[bright mawo @brightmawo]

@TelOneZW @TelOneZW how difficult is it to re-activate/create new account for for Home Fibre Service?? Im tired of waiting since last week. I have DM'd you but you are not helpful. ID and proof of res submitted online already. ATB & dro cable aready inplace. Why the delay??

[bright mawo @brightmawo]

@TelOneZW @TelOne Hi @TelOneZW, your DMs are closed so I can't send a message. Please send me a DM first so I can share my details

[bright mawo @brightmawo]

@TelOneZW @telone are you still there???

[bright mawo @brightmawo]

@TelOneZW I need to use the service for my remote work and truly I dont understand why it takes soo long to respond when you already have the ID and Lease Agreement submitted ?? I need Home Fibre service and you say we wait 7 days, no work, no guarantee to get service etc?

[bright mawo @brightmawo]

@TelOneZW I moved into a new apartment and noticed ATB and drop cable already installed. Its in FBC Fontainne Ridge area. Made online app for the service after trying your WhatsApp with both success and even calling they would refer you to physically go to your centres

[bright mawo @brightmawo]

@econet_support @econetzimbabwe i have been having issues with your WiFi Bundles. The service is so erratic and when its up the Internet speed is super slow. Very poor indeed!

[bright mawo @brightmawo]

[phone]

[bright mawo @brightmawo]

#EconetCustomerCare
Good day, I'm failing to make calls or send sms's getting error msg "credit has expired" bt i have enough credit and even topped up again.

Please assist

[bright mawo @brightmawo]

@CassavaSmartech @EcoCashZW @econetzimbabwe 3 months now and you still haven't processed my reversal or any update! Your new platform only allows self processing of reversal done within 3days. Are you ever going to process the reversal? And are you aware of the depreciation in value each day u a delaying??

[bright mawo @brightmawo]

@EcoCashZW I used ecocash self-care service on Sunday to initiate a reversal for money I had sent. Upto now the reversal is still in progress. How long or what else should I do? PP191027.1050.K06993

[bright mawo @brightmawo]

@CassavaSmartech @EcoCashZW @econetzimbabwe Hello Team, is there anything being done to process my reversal since last year?? Almost 4months struggling with a reversal seriously?. You guys can do better!!

[bright mawo @brightmawo]

@CassavaSmartech @EcoCashZW @econetzimbabwe Am I going to ever get my reversal or atleast a response here? You are very much aware of the economic environment we are in and I don't think you need a reminder of the impact of holding up my reversal for a MONTH now! Please be humane

[bright mawo @brightmawo]

@CassavaSmartech @EcoCashZW @econetzimbabwe More than 2months without getting my reversal processed and you guys are just quiet. You are the worst and most cruel entity I can ever imagine. I so disappointed in your service, you nolonger have your customers at heart, maybe it's because you have made it!!

[bright mawo @brightmawo]

@CassavaSmartech @EcoCashZW @econetzimbabwe So are you waiting for the recipient to make a call to you so that you process the reversal? I certainly don't think they will ever do that.

[bright mawo @brightmawo]

@CassavaSmartech @EcoCashZW @econetzimbabwe You promised me you would make a follow-up. I told you the recipient seems unaware how they should go about it and it would be more legit if you assist them not me.

[bright mawo @brightmawo]

@CassavaSmartech @EcoCashZW, @econetzimbabwe : could anyone please advise me how I should get my ecocash reversal back. I haven't received any satisfactory answer from @CassavaSmartech since I engaged them in more than a week now and they seem to be ignoring me now. Issue is close to 2wks now

[bright mawo @brightmawo]

@CassavaSmartech Hi team @CassavaSmartech, it's now more than a week without my reversal processed and you are not updating me on what's holding you. I gave you all the infor you requested. What else is holding you up even just to update???

[bright mawo @brightmawo]

@CassavaSmartech Hi team, that reversal hasn't processed yet. Any update yet?

[bright mawo @brightmawo]

@CassavaSmartech

[bright mawo @brightmawo]

@CassavaSmartech Hi team, that reversal hasn't processed yet. Any update yet?