Trent Wheeler

Executive Sales Consultant at @GoTenacityTeam helping innovative leaders win at #CX by improving #ContactCenter #EmployeeExperience. #CallCenter #cctr #CustServ

[Trent Wheeler @TenacityTrent]

What if your #cctr employees' experience is a hidden key to #CX, #customer retention, #revenue growth & shareholder value?

[Trent Wheeler @TenacityTrent]

Today's evidence that we've all been tricked into using a beta version of LinkedIn: the company page url string. #UnbreakLinkedIn

[Trent Wheeler @TenacityTrent]

"Great companies are teaching customers what great #customerservice is." Awesome quote from @Hyken at #CCExpo

[Trent Wheeler @TenacityTrent]

Been wondering how to improve #CX? How are your customer-facing #employees doing in terms of Maslow's Hierarchy?? #EmployeeExperienceMatters https://t.co/NZZkBvFt7r

[Trent Wheeler @TenacityTrent]

"At any given time, one person is going to represent your whole company." -@Hyken, on the power of the #cctr in key #CX moments, at #CCExpo.

[Trent Wheeler @TenacityTrent]

Ever wonder if you're really measuring the cost of #turnover correctly? You're not alone. Join us next week to discuss! https://t.co/wTcp6ffc4a

[Trent Wheeler @TenacityTrent]

What Brands Can Learn About #Inspiring Millennial #Employees From @Kimpton Hotels via @Forbes https://t.co/bMJZfRC3mT @JeffFromm

[Trent Wheeler @TenacityTrent]

What if you could improve #CX while cutting operational costs in your #cctr? Would it be magical?? https://t.co/uPPQE69imN

[CCNG Member Network @CCNGNetwork]

Wondering how to handle employee #attrition? Register for the 6/1 webinar w/@GoTenacityTeam to learn the secrets - https://t.co/61SxueIJt5

[Trent Wheeler @TenacityTrent]

What a great reframing of the old paradigm. #EnlightenedCustServ #MakeCustomerServiceHumane #Rehumanize https://t.co/fJM3uXB56g

[Trent Wheeler @TenacityTrent]

.@CCNGNetwork to host June 1 webinar w/ @GoTenacityTeam on the costs of #callcenter employee #turnover. Join us! https://t.co/jk3quPcA40

[Trent Wheeler @TenacityTrent]

The next big secret in #CX #marketing. Shhh...don't tell ; ) https://t.co/YB7NlDGj1i

[Trent Wheeler @TenacityTrent]

"70% of consumers say technology has made it easier than ever to take their business elsewhere." Compelling stats on state of retail #CX. https://t.co/8fK7pOuwV4

[Salesforce @salesforce]

14 Customer Experience Stats That Just Might Blow Your Mind: https://t.co/iK50dnfvLF

[Trent Wheeler @TenacityTrent]

Love seeing the beautiful changes our tech enables in our users' lives. Thank you, Chris, and keep up the great work! #Grateful #Inspiring https://t.co/ZsuIN51ioF

[Trent Wheeler @TenacityTrent]

So true. #Engage #Retain #Win https://t.co/42Aw2kSZlU

[Trent Wheeler @TenacityTrent]

Solid advice based on timeless principles. #CSAT #CX #Loyalty https://t.co/jNqxyYXVFm

[Shep Hyken @Hyken]

Use the 4 Levels of Customer Satisfaction to Build Customer Loyalty https://t.co/6pv9MYNfWu via @BrianTracy

[Trent Wheeler @TenacityTrent]

If you've been thinking about how to better quantify #CX, check out these 4 steps for measuring #CustExp: https://t.co/rbuU0sfakg

[Trent Wheeler @TenacityTrent]

#CXmatters #TopLine #GrowthDriver https://t.co/gqTx6UaHSo

[Forrester @forrester]

Only 50% of firms are able to tie #CX to revenue upside. Make CX a revenue growth engine: https://t.co/XS82IYqFqk #ForresterPodcast

[Trent Wheeler @TenacityTrent]

Do you tend to associate the #custserv #callcenter with revenue? Here's why you should, and what it means for #employeeengagement. https://t.co/X6vES7XWYw