TeraGo Support

[TeraGo Support @TeraGo_Support]

Resolved: Issue in Calgary market has been resolved with upstream provider.

[TeraGo Support @TeraGo_Support]

We are currently experiencing network outage in Calgary area. The problem is related to TeraGo upstream provider. ETA for technician 30 min.

[TeraGo Support @TeraGo_Support]

Resolved: issue was with upstream provider optical card failure. card was replace service restored ticket 178671

[TeraGo Support @TeraGo_Support]

UPDATE: routing issue ticket 178671 issue is currently resolved. support is still investigating and awaiting confirmation from lvl 4 support

[TeraGo Support @TeraGo_Support]

Support currently working on a routing issue affecting internet and vlan customers. issue escalated to level 4 support ticket 178671.

[TeraGo Support @TeraGo_Support]

Resolved: Ticket 178046 Mississauga commercial power restored approximately 4:30pm Oct 4th 2016

[TeraGo Support @TeraGo_Support]

Update: ticket 178046 Mississauga outage was due to power generator installed site is back up customers are back in service.

[TeraGo Support @TeraGo_Support]

Support working to resolve network issue affecting customers in the Mississauga area technician is on route to affected loc ticket 178046

[TeraGo Support @TeraGo_Support]

Update: Mississagua/Oakville Network outage has been restored

[TeraGo Support @TeraGo_Support]

Support working to resolve network issue affecting customers in Mississagua and Oakville Area. technician has been dispatched. ETA 1hr

[TeraGo Support @TeraGo_Support]

Update: Mississagua and Brampton outage is resolved all services have been restored.

[TeraGo Support @TeraGo_Support]

Support currently working to resolve the outage in the Mississagua and Brampton area. Field technichian is on site of the impacted hub.

[TeraGo Support @TeraGo_Support]

Support is currently investigating an outage affecting customers in the Mississagua and Brampton area. Updates to follow

[TeraGo Support @TeraGo_Support]

Support is currently investigating an outage in the GTA. Field Technicians have been dispatched to impacted hub site. Updates to follow.

[TeraGo Support @TeraGo_Support]

GTA Update: Issue has been identified and appears to be fully resolved. Support will continue to monitor the impacted links.

[TeraGo Support @TeraGo_Support]

Support is currently investigating reports of intermittent connectivity within the GTA. Updates to follow.

[TeraGo Support @TeraGo_Support]

West Coast SMTP server issue has been resolved and is working as normal. MTTR was 45 minutes.

[TeraGo Support @TeraGo_Support]

West Coast SMTP Server has become unresponsive. If affected, please use https://t.co/HeA3JkKHlj while a resolution takes place.

[TeraGo Support @TeraGo_Support]

Power has been restored. We are awaiting on an update as to why Shaw's UPS failed as soon as the power went out.

[TeraGo Support @TeraGo_Support]

Shaw is onsite working with the building maintenance to determine when the power will be restored.