DOES BPR HAVE THE MOST ACCESSIBLE CEO IN BANKING?
Yesterday, I witnessed something rare in banking, and in leadership generally. 📱
A colleague urgently needed an overdraft. We walked into BPR's main branch together, but unexpected documentation requirements threatened to derail her plans.
She turned to me, anxious. I had no senior contact in lending . But I had the CEO's number. Someone I have never met in person.
I handed her the phone. Patience Mutesi picked up before the third ring. 📞
No gatekeepers. No "she's in a meeting." Just — yes, tell me.
My colleague explained her situation quickly. Within minutes, the branch manager called her in. Thirty minutes later, we walked out with full assurance her request would be handled, swiftly. 😌
This did not surprise me entirely. I had already noticed Mutesi responding personally to clients on X without hesitation. But seeing it translate into a real branch experience, on a busy lunch hour, for an ordinary customer? That is something else. ✅
A CEO who answers any call. An institution whose top leadership makes an ordinary citizen feel seen at their most urgent moment.
That is not just good customer service. That is the standard every bank should be measured against. 🏦
Umuturage ku Isonga. 🇷🇼
@Peshmutesi
Join @GSI_Rwanda 👇🏾
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Dear @glory_iribagiza
First and foremost, I want to acknowledge the immense courage it took to put your pain into words and share your story publicly. Writing everything down, reliving those moments, and exposing your vulnerability to the world is not something anyone does lightly. It takes strength that many people will never fully understand.
The amount of courage it takes for a victim of sexual assault to report a crime is immense. First, you must convince yourself that what happened was not deserved. Then you are forced to relive the pain and trauma, and submit to invasive medical examinations to confirm the crime. After that comes the constant fear of running into the perpetrator, the sleepless nights, the anxiety that lingers for days, months, sometimes longer.
And through all of it, you hold onto one thing: the hope that justice will finally be served. Even knowing you may have to recount your trauma again and again, you hope that one day it will end and that your pain will be acknowledged with dignity and seriousness.
That is why this open letter is so deeply triggering to many of us. We understand every single layer of that struggle. The agony of waiting for justice, only to be met with reactions that dismiss, minimize, or question your pain, is devastating.
I hope your voice reaches those in positions of responsibility and influence. Most importantly, I hope justice is served swiftly, fairly, and with the humanity and compassion every survivor deserves.
Dear @PaulKagame
I implore you to intervene in my case and help me get justice because only you can. I ask not a favour from the justice system, but a right.
Dans cet éditorial intitulé “Le Rwanda Commémore: l’audace d’un peuple d’exister, 32 ans après”, Son Excellence Mme Jeannette Kagame revient sur la persistance des discours de haine et la nécessité d’y répondre avec vérité, lucidité et résilience.
“Nous savons que les spasmes de la haine continuent en cette période de Kwibuka. Nous connaissons désormais le rythme.
Nous y répondons par la vérité, avec la même énergie.
Nous résistons en portant plus haut le flambeau, car il est de ces lumières que rien n’éteint: ni la haine, ni le temps, ni le mensonge.”
Lisez l’intégralité de l’Op-Ed: https://t.co/E6kbMbxf58
#Kwibuka32