CX Advocate

Great Customer Experience in Nigeria. It’s not an oxymoron. It’s achievable. Passionate about helping startups get CX right from the get go.

[CX Advocate @TheCXAdvocate]

A lot of folks ask what the difference is between Customer Experience (#CX) and Customer Service.

Here you go.

Thread!

[CX Advocate @TheCXAdvocate]

Too many untold stories of poor customer service from service providers…. It’s ridiculous.

Once there’s a lapse in your process, it will most likely affect your customer. Simple.

#servicegonewrong

[CX Advocate @TheCXAdvocate]

Customer Service with a caveat. Such a shame!

[Sammy Desh @Deshysmalls]

Many Nigerians don't respect you until they think you have money. Was at the bank to complain about a 15k POS dispute, & the customer rep spoke to me like i was there to beg until she also saw my Dom account.

We need to do better as a people cos everyone deserves respect.

[CX Advocate @TheCXAdvocate]

Just posted a photo https://t.co/QufmVpSItq

[CX Advocate @TheCXAdvocate]

Just posted a photo https://t.co/onNdldUKwa

[CX Advocate @TheCXAdvocate]

H A P P Y 2 0 2 1!!!

Cheers to a new year.

#2021 #customerexperience https://t.co/Ra3X557AdZ

[CX Advocate @TheCXAdvocate]

LOL 😆

[Crazy Management Consultants @CrazyMgmtCons]

McKinsey, BCG, Bain

[CX Advocate @TheCXAdvocate]

#CompanyCrushWednesday #CCW @amazon
Customer-centricity in action

[CX Advocate @TheCXAdvocate]

Follow up and follow through with your customers. Complete the experience loop!

[CX Advocate @TheCXAdvocate]

Treat your employees and your customers the way you want to be treated. And they will do the same for you.

[CX Advocate @TheCXAdvocate]

It is better to fix the problem for your customer than apologize in a thousand different ways.

[CX Advocate @TheCXAdvocate]

Courtesy goes a long way in how you treat a customer

[CX Advocate @TheCXAdvocate]

Ahhh... that consultant life 😌

[Crazy Management Consultants @CrazyMgmtCons]

Slides in the Appendix: 600

Slides in the main deck: 50

Slides you have time to present to clients: 15

Slides the CEO actually reads: 2

[CX Advocate @TheCXAdvocate]

Just got my @kudabank card delivered. The Kuda Experience so far...👍🏽 #bankofthefree

[CX Advocate @TheCXAdvocate]

‘Beneath the Baobab Tree’. This was a very educative and informative session #edu360

[CX Advocate @TheCXAdvocate]

Consistency is key!

[Shep Hyken @Hyken]

When every interaction is above average – even just a tiny bit above average – and it is consistent and predictable, then you have most likely met, if not exceeded your customers’ expectations.

[CX Advocate @TheCXAdvocate]

Excited to see what’s in store at the #edu360 conference. Education truly is the solution to Africa’s challenges.

[CX Advocate @TheCXAdvocate]

This is fact!

[Shep Hyken @Hyken]

I will be sharing tips and stats all week in honor of #CustomerServiceWeek #CustomerServiceWeek2019

[CX Advocate @TheCXAdvocate]

It’s CUSTOMER SERVICE WEEK!!!

Remember to treat your customers (both internal and external) like royalty. They deserve it.

And not just this week but every week of the year. Because, they chose you, you didn’t… https://t.co/6NCYIkwhrF

[Crazy Management Consultants @CrazyMgmtCons]

Him: Tell me your wildest fantasy

Me: 12 hours of sleep then waking up with no missed calls and unread emails

[CX Advocate @TheCXAdvocate]

Yayyy for August! https://t.co/rLh5dIxGjR