Customer Experience Magazine

Customer Experience Magazine is packed full of all the latest news, reviews and cutting edge case studies from the world of customer experience.

[Customer Experience Magazine @TheCXMagazine]

Americans are dining out less often but spending more when they do — meaning every meal has to earn its place. 🍽️
As inflation and digital habits reshape behaviour, value, quality, and reputation matter more than ever for restaurants.

https://t.co/SAJJCUg2FK

#CX #Hospitality

[Customer Experience Magazine @TheCXMagazine]

🤔75% of banking contact centres use AI, but only 27% measure its impact.

A new study from Glia shows adoption is racing ahead, but measurement and trust are lagging.

https://t.co/9yZLO0f84q

#banking #cx #ai

[Customer Experience Magazine @TheCXMagazine]

The newest article by @CallMiner for CXM says #customers move fast but most #feedback systems don’t. Is that gap killing the #customerexperience?

Check it out on our website👇

https://t.co/2OrpkP1xkz

[Customer Experience Magazine @TheCXMagazine]

Happy Friday! 

This week, we’ve explored everything from the hidden cost of poor accessibility and how conflict avoidance is quietly killing team dynamics, to #Sephora’s retail glow-up with #Lyft.

https://t.co/9zwXIXYjLI

[Customer Experience Magazine @TheCXMagazine]

Another week another #twicx!

This #friday we bring you a bit more news about the #genz workplace habbits, #tariffs hitting hard and whats' going on in #pharma.

Check out the whole post here.👇
https://t.co/1sAj5istvi

[Customer Experience Magazine @TheCXMagazine]

In #CX, survival isn’t about being the fastest—it’s about being the friendliest.

Paul Holden, VP of EMEA Sales at #CallTower, shares why friendliness is the new competitive edge—and how #businesses can scale it using data and #AI.👇

https://t.co/uEuXX3y7tY

[Customer Experience Magazine @TheCXMagazine]

Happy #friday!

Here's the new roundup of #CX news!

https://t.co/6jHtV7SkHr

[Customer Experience Magazine @TheCXMagazine]

Happy #FridayVibes !
And make sure you check out the latest #twicx.
This week, we’ve explored a range of stories shaping consumer trust and travel. 👇

https://t.co/a7Z94sE4bE

[Customer Experience Magazine @TheCXMagazine]

🚨 Webinar alert!

Join Anastasia Vladychynska & Carlos Espinosa for Off the Record: The Real Story Behind CX. No fluff—just #realtalk on transformation fails, #tech hype & #CX truths.

📅 17 June | 5PM CEST

👇 Register now!
https://t.co/K7TSrDlxBd

[Customer Experience Magazine @TheCXMagazine]

📱 #GenZ is over digital overload.
A new #HarrisPoll report shows they want real brand experiences — think #popups, print, & #inperson wow.

Tactile is trending.
Why "The Return of Touch" matters for marketers👇

https://t.co/qPqmdY0Xi3

[Customer Experience Magazine @TheCXMagazine]

Whats up with #whatsapp? According to new research by https://t.co/TXfQmDnc7r, retailers that integrate @WhatsApp into their #customerservice channels significantly outperform their peers.

Check out the full story here👇
https://t.co/rK5sJLutj2

[Customer Experience Magazine @TheCXMagazine]

Reality Defender’s Ben Colman warns that #deepfake fraud is now measurable, escalating, and shockingly easy to produce. 🛡️ It's time to get serious about detection, protection, and staying one step ahead.

Read the full story here 👇

https://t.co/zHFuKoFGBn

[Customer Experience Magazine @TheCXMagazine]

Happy #Friday all!

This week in #CX’ we bring you the latest roundup of #industrynews!

https://t.co/I8J7gGQ8vP

[Customer Experience Magazine @TheCXMagazine]

#GoTo has rolled out more than 100 new enhancements to its flagship product, GoTo Connect. Designed with small and midsize businesses (SMBs) in mind, these updates aim to do so much more. 👇

https://t.co/nHd6NYFPWw

[Customer Experience Magazine @TheCXMagazine]

The carefree era of #AIexperimentation is winding down. With stricter compliance rules on the way, #businesses face growing pressure to audit AI use and data accuracy.

Check out the full story here 👇
https://t.co/4eYYtmcq6r

[Customer Experience Magazine @TheCXMagazine]

@radixhealth launches Dash Voice AI, a 24/7 conversational tool that automates appointment calls—confirmations, reschedules, cancellations—freeing up #staff and improving #patientexperience. Scalable, efficient, and tailored to each provider. 👇

https://t.co/mSufuHthJ8

[Customer Experience Magazine @TheCXMagazine]

@HSBC_UAE rounded out a successful day at the Gulf Customer Experience Awards (#GCXA) by claiming the Overall Winner Award. The global bank also claimed #gold for three other categories.

Check out the full story here 👇

https://t.co/6LyjtYEI22

[Customer Experience Magazine @TheCXMagazine]

Hotel #loyaltyprograms are ballooning in size and still proving their worth even as the average member becomes more of a casual couch-surfer than a seasoned suitcase warrior.

#hotel #travel #customerService

Check out the full story here👇

https://t.co/QJ79t8coge

[Customer Experience Magazine @TheCXMagazine]

Today is a big day in #Dubai because of the Gulf Customer Experience Awards!

This is just a glimpse of the pre #ceremony event hosted by #CXM's Greg Willson, so stay tuned for more.

#cxinsights #awardsinternational

[Customer Experience Magazine @TheCXMagazine]

For more stories subscribe to our weekly newlsetter > https://t.co/aXRcEs3PfF

[Customer Experience Magazine @TheCXMagazine]

According to a recent study from Express Legal Funding in collaboration with #SurveyMonkey , over half of #US adults (60%) have turned to #ChatGPT for advice or information.

Check out the full story here. 👇

https://t.co/RiMng6T6WT