@AmericanAir If only you had an airport team at RDU at this hour 🤔
I’m very used to flight delays/cancellations. But @Delta immediately sends me a text/email with meal/hotel vouchers in the event of a cancelation or delay due to crew issues. Just learn how to communicate as well as @Delta 😘
@AmericanAir it’s shocking how lacking your customer service is when there’s a canceled flight compared to how @Delta professionally handles it. Stringing customers along in RDU incrementally delaying the flight before ultimately canceling it at 1am….
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