TheCustomer

Helping leaders to significantly grow business by focusing on your customers and people. Results are higher growth, increased profits and more loyal customers!

[TheCustomer @TheCustomerIE]

Wishing all our clients, colleagues & friends a very Happy Christmas. A big thank you for your support during the year. From all the team here, have a well-deserved break over Christmas. Enjoy a sparkly and safe one! #professionalservices #growyourfirm https://t.co/iHOBNyZO9Z

[TheCustomer @TheCustomerIE]

Ambitious to build the business development skill-set of your team? Effective training directly impacts performance. We just had to share this super list of training topics that drive results #growyourfirm #professionalservices Check out https://t.co/XvmSNNKXW9

[TheCustomer @TheCustomerIE]

Are your training programmes focused on developing skills that really drive the growth of your #professionalservices firm? This article looks at measuring the impact of your firm's training programmes #growyourfirm More at https://t.co/CXUlQb1QcU

[TheCustomer @TheCustomerIE]

Are you typically successful when you or your team asks for referrals from your existing clients? Check out this simple video series on how to ask for a referral and how not to ask for a referral! #professionalservices #growyourfirm More at https://t.co/OQ6qQvQAzS

[TheCustomer @TheCustomerIE]

Is your team hitting its business development targets? 51% of top business developers are more likely to have regular sales coaching #professionalservices #growyourfirm Check out these super tips to more effectively engage your team in this area https://t.co/JU80ea2Ost

[TheCustomer @TheCustomerIE]

How do you ensure you get a response when connecting with someone on LinkedIn? This article shares some excellent advice on growing your network for career success #professionalservices More at https://t.co/vmtExgMuaS

[TheCustomer @TheCustomerIE]

Do you know which of your clients are most likely to leave? 96% of unhappy clients don't complain #professionalservices #growyourfirm We love these simple reminders of the need for robust account management of your key accounts. More at https://t.co/31WzhvTmg8

[TheCustomer @TheCustomerIE]

How do you follow up with someone who hasn't responded to you? We love this practical no nonsense approach to engaging with someone who hasn't replied. #professionalservices #growyourfirm Check it out at https://t.co/wZ5Uqt4NdA

[TheCustomer @TheCustomerIE]

Whether your leading a #professionalservices, practice area, function or team, are you clear on what problem your markets strategy is trying to solve? Check out the common mistakes companies make during the strategy process https://t.co/nIDKc9VQNw

[TheCustomer @TheCustomerIE]

With the economic outlook over the coming months and beyond dominating headlines, how can you lead the way when it comes to business development? #professionalservices #growyourfirm More at
https://t.co/GHBRgNsHOd

[TheCustomer @TheCustomerIE]

Is everyone on your team performing when it comes to business development? To be successful, all team members need an effective sales manager, training & regular ongoing (rather than ad hoc) sales coaching #professionalservices #growyourfirm Check out https://t.co/U0n4kdsniM

[TheCustomer @TheCustomerIE]

How do you become a thought-leader & what impact can this have on your success as a #professionalservices advisor? We love this in-depth guide on how ordinary professionals become thought-leaders #growyourfirm Check it out at https://t.co/mEaz2mGke3

[TheCustomer @TheCustomerIE]

Are you approaching your personal brand like a project manager? This Harvard Business Review article takes a very refreshing look at how to invest in, and build your personal brand. #professionalservices #managingpartner #growyourfirm Check it out at https://t.co/hXNHPp9yOy

[TheCustomer @TheCustomerIE]

When it comes to client fee negotiations how do you approach discounting? #professionalservices #managingpartner #growyourfirm Check out this excellent article which explores some of the common mistakes when it comes to fee negotiations! More at https://t.co/7dEa8ypEpA

[TheCustomer @TheCustomerIE]

Do you know exactly what it will take to meet your business development targets this quarter? #professionalservices #managingpartner Check out this metrics-based approach to meeting & exceeding your business development targets https://t.co/Xrm7ZtbugS

[TheCustomer @TheCustomerIE]

Are you selling to your #professionalservices clients? Stop selling, start collaborating! #growyourfirm Check out this excellent article on how to really reset and reinvigorate your client relationships by collaborating to create mutual value https://t.co/FnyF20U0fe

[TheCustomer @TheCustomerIE]

How can you be more effective with your networking efforts? How does networking online change the dynamic? #professionalservices #managingpartner #growyourfirm Check out these 10 tips for taking a more intentional approach to how and who you network with https://t.co/NEAwPufeec

[TheCustomer @TheCustomerIE]

Is your client going to buy from you? This article identifies 7 real buying signals to watch for when developing sales/ business development opportunities #professionalservices #managingpartner #growyourfirm Check them out at https://t.co/mdYQf6CHQB

[TheCustomer @TheCustomerIE]

How should you talk about your competitors? #professionalservices #growyourfirm The way we talk about our competitors influences how clients see our solutions & our personal & corporate brand. Check out 5 tips for talking about your competitors https://t.co/1bFDw860bL

[TheCustomer @TheCustomerIE]

Are you optimising the effectiveness of your #professionalservices firm and/or team's business development training? This article deep dives into the advantages of 4 different methods of delivering sales training #managingpartner #growyourfirm More at https://t.co/kS8OdZ6BmS