What's the best way to arrive somewhere after an 18-hour journey?
A human thought of this.
We'd flown from West Wales to San Francisco for DO Lectures USA. Long day. Tired. A bit grumpy.
The receptionist asked how our journey was.
"Long, to be honest."
Within a minute, a silver platter of hot towels appeared.
We all put them on our faces. And just like that, we went from grumpy to "wow."
She didn't wait to be asked. She just knew how it must feel.
Most hotels check you in.
The great ones notice you.
When did someone notice you were exhausted before you said a word?
What happens when none of your wedding guests can get there?
A storm cut off Hatteras Island just before Jayden and Kimberly's wedding.
So a friend invited the public online.
More than 400 strangers came.
They brought food. They brought music. They took the photos. And they filled the dance floor.
The guest list changed. The welcome didn't.
Would you go to a stranger's wedding?
I have exciting news!
I am writing a book; it's called Creature vs Machine
Huge thanks to Stuart Williams @TheBodleyHead and Ashley Hong @CrownPublishing
also to the brilliant Sophie Lambert and Kate Burton @CWAgencyUK and Christy Fletcher @unitedtalent
A Dublin landlord saw we had no coat and it was raining.
He handed us an umbrella.
"Just leave it in the next pub. It'll find its way back here one day."
He didn't give us an umbrella.
He gave us trust.